Field Service Technician 2

Job Description

Job Description

Description

The Field Service Technician II provides face-to-face customer service located at an off-site location and is responsible for the troubleshooting, diagnosing, repairing, and reconditioning of various light and heavy industrial equipment. 
This position is responsible for providing troubleshooting and high-quality repair service on power generation, gas, and diesel engines, and ATS (Automatic Transfer Switches), in order to respond to customers' needs in a positive, safe, and timely manner to ensure maximum value for work performed.

Essential Functions

• This position is responsible for providing troubleshooting and high-quality repair service on power generation, gas, and diesel engines, and ATS (Automatic Transfer Switches), in order to respond to customers' needs in a positive, safe, and timely manner to ensure maximum value for work performed.
• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs intermediate repairs and troubleshooting offsite with minimal supervision
• Performs basic to intermediate troubleshooting, diagnoses of equipment malfunctions, and failure analysis
• Removes and install parts, disassembles and assembles components to CAT specifications
• Tests, makes adjustments, and verifies proper operation of all repairs and adjustments
• Prepares and completes all job related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job
• Acts as a team leader and mentors/coaches
• Participates in the quotation of work orders
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment, tools, and vehicle in a good, clean, and working order
• Communicates job progress to supervisor and customer as needed
• Completes assigned jobs and task to meet flat rate time and re-work standards
• Works overtime as required by workload and customers’ needs
• Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
• Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians  
• Requires regular and punctual employee attendance
• Performs other duties as assigned

Knowledge, Skills, and Abilities

Electrical Power Generator - Field Service Tech

Holt CAT is the largest Caterpillar dealership of heavy equipment in the United States. We have a full-time, Electrical Power Generator - Field Service Tech position available at our San Antonio, Texas location. The hours of the position are Monday-Friday, must be on-call.  Daily travel and occasional overnight travel are required throughout Texas.

Job Summary :

This position is responsible for providing troubleshooting and high-quality repair service on power generation, gas, and diesel engines, and ATS (Automatic Transfer Switches), in order to respond to customers' needs in a positive, safe, and timely manner to ensure maximum value for work performed.

Qualifications:

A qualified candidate must have the following skills or abilities:

• At least 3 years of field or shop service tech troubleshooting and repair skills of Electrical Power and Generator experience required.
• At least 3 years of field or shop service tech troubleshooting and repair skills of Gas and Diesel Engine experience required.
• At least 3 years of field or shop service tech troubleshooting and repair skills of ATS (Automatic Transfer Switches) experience required.
• Must have a clean and valid driver's license.
• Excellent customer service skills. Must be able to effectively communicate, both written and verbal, with customers and employees in a professional manner.
• Must have own tools.
• Must have a valid driver's license.
• Ability to be productive by working efficiently and effectively with a high energy level.
• Ability to work with limited supervision.
• Must be able to work Monday-Friday and Saturdays and Sundays. Must be on-call.

Knowledge of safe work procedures and practices 

• Knowledge of equipment and tools, including their designs, uses, repair, and maintenance
• Intermediate knowledge of hydraulics, transmissions, engines, undercarriage, and electrical
• Demonstrates proficiency with current computer software, related hardware, and knowledge of machine electronic systems
• Exceptional skills in customer service 
• Intermediate diagnostic and trouble-shooting skills
• Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources
• Operation and control skills of equipment or systems
• Equipment selection skills to determine the kind of tools and equipment needed to do a job
• Ability to communicate clearly and effectively, both verbally and in writing
• Ability to operate a crane and forklift, and obtain required certifications/licenses
• Ability to meet deadlines and work under fast-paced, time constraining circumstances
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair
• The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

Requirements

Education and Experience:

• More than three years of industrial equipment experience required; five or more years preferred 
• High school diploma or equivalent preferred
• MSHA certification preferred 
• Air conditioning certification preferred 
• Crane/Rigger certifications preferred 

Supervisory Responsibilities:

• None

Travel: 

• Travel required with a possibility of an overnight stay

Additional Requirements:

• Valid Driver’s license  required
• Ability to obtain a valid Commercial Driver's License (CDL) and must have an acceptable driving record 
• Must own required tools to perform repairs

Physical Requirements:

• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
• Frequently moves materials or equipment weighing up to 80 lb
• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
• Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment
• Be able to maneuver safely and work underneath equipment
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work 

Work Environment:

• Requires wearing common protective or safety equipment
• Regularly works outdoors around moving mechanical parts and noise level may be loud at times
• May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity 
• Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipment
• Required to perform work in cramped spaces and/or high places

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.