Director of Community Resources

Job Description

Job Description

EMPLOYMENT OPPORTUNITY

We’re seeking a dynamic, mission-driven leader to serve as our Director of Community Resources. This is a unique opportunity to shape strategy, strengthen programs, support teams, and advance services that create meaningful impact for individuals and families throughout our community.

As a key member of the Core Management Team, you’ll provide strategic leadership and operational oversight for Community Resource programs while fostering collaboration, innovation, and continuous improvement. You’ll help align programs with agency priorities, strengthen partnerships, support effective service delivery, and lead initiatives that advance our mission to end poverty in Skagit County.

We’re seeking an experienced leader who has successfully developed, managed, and overseen social service programs while building strong teams and fostering meaningful community partnerships. The ideal candidate brings a broad leadership perspective, with the ability to connect efforts across programs, support staff growth, and lead initiatives that create lasting impact. We’re looking for someone who is passionate about equity, committed to providing accessible and welcoming services, and believes that how we work together is just as important as the work we do. This is a full-time, salaried-exempt position dedicated to expanding opportunity and strengthening our community.

POSITION SUMMARY: The Director of Community Resources provides strategic leadership and operational oversight for the agency’s Community Resource programs, including WIC, Energy, Food Distribution Center, Mobility & Senior Services, and Education & Employment. The Director ensures effective program operations, promotes alignment and integration across departments, and advances agency-wide strategic initiatives. As a member of the Core Management Team, this position contributes to organizational planning, decision-making, and the resolution of agency-wide issues.

JOB DUTIES and RESPONSIBILITIES INCLUDE:

1. Oversee, develop and monitor all aspects of assigned programs and service areas to maximize positive impact and alignment with our agency mission.
2. Provide strategic direction, leadership, and messaging for community resource programs that promote high-quality, customer-centered services that are welcoming, impactful, and accessible to the communities we serve.
3. Supervise assigned staff and provide training, coaching, and support to build competency, accountability, customer service, management and project management skills.
4. Work with program staff to align and integrate program services with other agency programs.
5. Collaborate with CSO to identify long‐term trends to inform strategy and direction, improve operations, financial stability and succession planning; ensure results-oriented management and accountability.
6. Work with programs and finance to provide financial oversight on program budgets and pursue financial sustainability opportunities for each program.
7. Work with managers and finance on contract RFP processes, budgeting, implementation, compliance, and monitoring requirements.
8. Serve or ensure representation and active participation/leadership in key local and statewide coalitions related to service areas.
9. Represent the Agency through active community engagement and by developing and fostering partnerships with nonprofit organizations, businesses, civic groups, chambers of commerce, and other community partners.
10. Provide regularly scheduled board reports and reports required by grant or program guidelines.
11. Ensure result-oriented accountability by supporting managers in setting and tracking annual objectives and key results.
12. Promote a healthy, transparent, professional, and kind work environment.
13. Advance equitable and inclusive practices by fostering a welcoming environment, engaging diverse communities, and ensuring programs, services, and organizational practices are informed by the experiences and needs of the people we serve.
14. Serve as a member of Core Management Team, Leadership Team, and Compensation Committee.
15. Participate in, facilitate, and lead agency meetings, trainings, workshops, conferences, committees, and strategic initiatives as assigned to support organizational goals and priorities.
16. Other duties assigned by management.

QUALIFICATIONS INCLUDE:
Education & Experience

• Bachelor's degree in Human Services or related field required or equivalent experience in lieu of degree. Master Degree preferred.
• Progressive or extensive Human Services and administrative experience.
• Previous experience in personnel management and supervision.
• Previous experience in grant and program development and management.
• Experience in community organizing, non-profit management, or program development desired.
• Or a combination of education/experience meeting required job qualifications.

License(s) & Certification(s)

• Valid driver’s license and auto liability insurance required for work related travel.

Skills & Abilities

• Ability to coach, guide others toward a common goal, and to hold others and self-accountable.
• Ability to be an effective and positive ambassador for the agency.
• Knowledge of local community.
• Solid understanding of Community Action mission, vision, and values.
• Creative problem-solving and critical thinking skills are essential.
• Strong team management, strategic planning, and project management skills.
• Strong organizational and time management skills required, with the ability to multitask.
• Able to work cooperatively and respectfully with all levels of staff.
• Ability to effectively present information to all staff, top management, public groups, and/or Board of Directors.
• Strong analytical and intuitive skills.
• Able to be flexible, manage change, and follow through with decision‐making.
• Must have strong and effective communication skills (oral and written).
• Additional languages are helpful but not required.
• Competency of standard office procedures and equipment.
• Proficient in Microsoft Office Suite applications, including Microsoft 365, Excel, Word, Teams and Outlook. Knowledge of EmpowOR and HMIS preferred.
• Demonstrated ability to work harmoniously with people from varied cultural, socioeconomic, educational, and experiential backgrounds.

COMPENSATION AND BENEFITS:

Pay wage range between $7,544.24-$8,326.95 per month (DOE)
Full Time, Salary-Exempt (Full-Time Based off 37.5 hours/week)

Benefits include:

• Medical & Dental Insurance including Rx and Vision
• Life Insurance and AD&D coverage
• 401(k) Retirement Plan (3.5% Employer Match)
• Paid Sick and Vacation Leave
• 12 Holidays per year
• Health club discount

(Community Action reserves right to modify, amend, or terminate any benefit at any time for any reason.)

TO APPLY: Qualified candidates are encouraged to apply by providing ALL items requested. Please submit the following: (1) Community Action Application (2) Resume (3) Letter of Interest. You can find all job announcements and apply online on our website at 

Community Action of Skagit County reserves the right to extend application deadlines and to modify the selection
schedule without notice, to form eligibility lists for, or make appointments to, other positions with similar employment requirements. Community Action of Skagit County is an Equal Opportunity Employer. Should you require accommodation in the application process, please contact our HR Department.