Dispatcher I

Dispatcher I Position

All Dispatcher I positions, under general supervision, receive incoming telephone calls and evaluate requests for Police services, Fire-Rescue services, Environmental services, and Transportation services.

Dispatcher I positions in the Police and Fire-Rescue Departments work on a Computer-Aided Dispatch (CAD) system and are the primary answering point for all 911 and non-emergency phone calls from within the City of San Diego (Fire-Rescue Department has dispatch contracts with Chula Vista, Coronado, Imperial Beach, National City, and Poway); elicit essential incident information from callers; determine the nature and extent of the request, the priority of the problem and the need for dispatching police, fire or medical field units; enter appropriate information by typing on a computer keyboard into a dispatch format; answer routine inquiries and refer calls not requiring dispatch to the appropriate department or agency.

Dispatcher I positions in the Environmental Services Department and Transportation Department receive incoming phone calls and operate radio communications equipment to dispatch and coordinate various City units involved in servicing, maintaining or repairing City property, assets, services or facilities. Positions in these departments do NOT respond to 911 emergency calls.