Future Opening: PoC Technical Support Specialist

Join a Leading Communications Technology CompanyLeading the way in two-way radio and Push-to-Talk over Cellular (PoC) technologies, Hytera US Inc. caters to vital communications areas such as commercial companies, public safety, education, and hospitality. Being a leading innovator in the field with state-of-the-art DMR technology and excellent audio quality, we are looking for a remarkable technical services associate to help us expand in this highly promising area.About the RoleWe're looking for a customer-facing Push-to-Talk over Cellular (PoC) Technical Support Specialist to support users who rely on mission-critical communication tools in the field. In this role, you'll be the primary point of contact for customers using our Push-to-Talk over Cellular system—helping them stay connected, troubleshoot real-time communication issues, and ensure reliable performance across devices, networks, and environments. Because Push-to-Talk systems are often used in time-sensitive, operational settings (field teams, logistics, security, construction, transportation, etc.), your ability to respond quickly, communicate clearly, and resolve issues efficiently directly impacts customer success.What You'll DoServe as the first line of support for customers using our Push-to-Talk over Cellular platformAssist users with device setup, configuration, provisioning, and connectivity issuesTroubleshoot real-time communication issues (audio, latency, group/channel access, network behavior)Support mobile and web-based PoC applications across iOS, Android, and desktop environmentsWork directly with customers via phone, chat, and email to resolve urgent issues quickly and clearlyHelp customers understand how to best use Push-to-Talk features in their workflowsEscalate and document bugs, outages, and performance issues with detailed technical contextPartner closely with engineering and product teams to diagnose recurring issues and improve system reliabilityMonitor support trends to identify common field challenges and improve customer experienceMaintain clear documentation and help guides tailored to real-world user scenariosWhat We're Looking For2+ years in a customer-facing technical support or customer success roleStrong communication skills with a calm, professional, and customer-first approachExperience troubleshooting mobile apps, connectivity issues, or real-time communication systemsAbility to diagnose problems involving devices, networks (cellular/Wi-Fi), and user configurationComfortable working in fast-paced environments where uptime and responsiveness matterFamiliarity with support tools (Zendesk, Intercom, Jira, etc.)Ability to clearly explain technical issues to non-technical users in the fieldQualifications:High school diploma or equivalent; Computer Science A.A degree or technical certifications preferred.Excellent problem-solving and communication skills.Ability to work independently and in a teamPreferred Skills:Strong computer knowledge for software and hardware troubleshootingProficiency in Microsoft 365 Office suiteExceptional work ethicNice to HaveExperience with Push-to-Talk over Cellular (PoC/PTT), dispatch systems, or radio replacement technologiesBackground in telecommunications, mobile networking, or SaaS communication platformsUnderstanding of LTE/5G connectivity, VoIP, or real-time audio systemsExperience supporting field-based industries (logistics, public safety, construction, transportation)Exposure to device provisioning, MDM systems, or SIM-based deploymentsWhy This Role MattersPush-to-Talk over Cellular systems are often mission-critical—when they fail, teams can't communicate. In this role, you are directly responsible for keeping people connected in the moments that matter most. Your support ensures reliability, safety, and coordination for teams operating in real time. Final compensation based on ability and talent Direct hire only.NO AGENCIES PLEASECompensation: $19.00 - $22.00 per hourWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Hytera US Inc is an industry leader in research and development, state-of-the-art manufacturing, and bringing next-generation radio technology to the market. We regard ourselves as a solution provider whose core area of expertise is providing cost-effective radio systems of the highest reliability, durability, and quality. Hytera US Inc has an experienced staff of dedicated radio professionals that have been implementing innovative radio communication solutions in the US for more than 15 years and are established specialists in DMR, Push-to-Talk over Cellular, and related communications technologies. Hytera US Inc.