Manager, Revenue Cycle Vendor Performance & Offshore Operations

Remote, Nationwide - Seeking Job Title

Everybody Has A Role To Play In Transforming Healthcare


At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare's most pressing challenges from the inside.

Join the Vituity Team. At Vituity we've cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call "culture of brilliance." Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations: Vituity has opportunities at 900 practices across the country, serving 14.5+ million patients a year. With Vituity, if you ever need to move, you can take your job with you.

The Opportunity

• Establish daily and weekly production goals across offshore teams.
• Monitor work queues and aging inventories.
• Balance workloads across vendors.
• Conduct workforce planning and staffing.
• Identify and remove operational bottlenecks.
• For AR-focused offshore teams, focus on financial outcomes rather than activity metrics alone.
• Drive cash collections and reductions in aging inventory.
• Implement quality assurance processes and hold vendors accountable to performance standards.
• Reduce denial rates, rework touches, and coding/billing errors.
• Improve clean claim rates.
• Build and maintain KPI scorecards for each offshore partner.
• Conduct regular business reviews.
• Escalate performance issues.
• Drive corrective action plans.
• Eliminate variation in how vendors perform work through standard workflows and reporting.
• Ensure the organization realizes expected value from offshore investments.
• Serve as the primary liaison between internal teams and offshore partners

Required Experience and Competencies

• Bachelor's degree in related field; or combination of education and experience that demonstrates the attainment of the requisite knowledge, skills and abilities required.
• 2-3 years in revenue cycle management, with direct experience managing offshore/outsourced RCM vendors (AR follow-up, billing, coding, or denials) required.
• Demonstrated track record improving SLA attainment, cash collections, and AR aging required.
• Experience building QA programs, KPI scorecards, and corrective action plans required.
• Proficiency with RCM platforms, work-queue management, and reporting/BI tools required.
• Experience standing up or scaling an offshore operating model preferred.
• Background in physician/hospital RCM or specialty-relevant environment preferred.
• Lean/Six Sigma or process-improvement credentials preferred.
• Workforce planning and staffing across distributed/offshore teams.
• Performance management and accountability.
• Ability to drive results through vendor partners including higher output per FTE, reduced backlogs, and faster account resolution.
• Vendor and offshore team oversight.
• Ability to manage SLA governance with consistent SLA achievement, greater transparency, better performance management.
• Skilled in escalation management.
• KPI accountability and data-driven decision-making; strong command of RCM KPIs.
• Day-to-day operational leadership.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality of patient, employee, and organizational information.
• Computer skills, specifically Microsoft Excel, Microsoft Word, PowerPoint and MS Teams.
• Deep knowledge of end-to-end revenue cycle workflows (claims, denials, AR, collections) and the metrics that measure them: cost-to-collect, cash collections, days in AR, quality, and productivity per dollar.
• Ability to manage BPO/offshore partners through SLAs, KPIs, and escalation frameworks, holding partners accountable while sustaining a productive relationship.
• Skills in forecasting volume and balancing staffing across internal and offshore teams to enable easier scaling.
• Ability to design consistent, documented workflows and SOPs that reduce variation, shorten training time, and support repeatable scaling.
• Skills in turning operational data into standard, repeatable dashboards that expose performance gaps and drive decisions, including cost-to-collect and productivity modeling.
• Ability to apply root-cause analysis to resolve issues faster, reduce escalation volume, and convert recurring problems into permanent fixes.
• Skills in bridging internal revenue cycle teams and offshore partners, delivering clear executive updates to the Senior Director, and building stakeholder trust and satisfaction.
• Working knowledge of HIPAA and PHI handling requirements governing offshore access to protected data.
• Ability to coordinate distributed teams while balancing productivity, quality, and cost objectives under competing priorities.

The Community


Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars.

• Monthly wellness events and programs such as yoga, HIIT classes, and more
• Trainings to help support and advance your professional growth
• Team building activities such as virtual scavenger hunts and holiday celebrations
• Flexible work hours
• Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more

Benefits & Beyond*


Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

• Superior health plan options
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service)
• Generous paid time off starting 3-4 weeks' annually
• Student Loan Refinancing Discounts
• Professional and Career Development Program
• EAP and travel assistance included
• Wellness program
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees

We are excited to share the base salary range for this position is $74,380 - $92,975, exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, which is based on the company's annual performance. If you are hired at Vituity, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please speak with a recruiter for more details.

We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.

Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

*Benefits for part-time and per diem vary. Please speak to a recruiter for more information.

Applicants only. No agencies please.