Server - Goat Tree

Description Position Overview Goat Tree is a vibrant, all-day dining destination rooted in fresh, coastal California cuisine, artisanal coffee, and an inviting, social atmosphere. As a Server, you are the face of the guest experience—delivering warm, engaging, and highly attentive service that reflects the effortless sophistication of Hotel Californian. This role requires a balance of genuine hospitality, product knowledge, and efficiency. The Server is responsible for guiding guests through the menu, executing flawless service, and creating memorable dining experiences. Key Responsibilities Guest Experience & Service Excellence Deliver warm, personalized, and anticipatory service to every guest Create a welcoming and engaging dining experience that reflects Goat Tree’s energetic and approachable atmosphere Guide guests through the menu, providing detailed knowledge of food, coffee, wine, and beverage offerings Read guest cues and tailor service style accordingly (efficient vs. leisurely dining) Handle guest concerns with professionalism, urgency, and care to ensure full satisfaction Food & Beverage Execution Accurately take and enter orders into the POS system with attention to detail Serve food and beverages in a timely and polished manner Maintain full knowledge of menu items, ingredients, allergens, and preparation methods Uphold all sequence-of-service standards and timing expectations Ensure proper table maintenance, including clearing, resetting, and overall cleanliness Sales & Revenue Enhancement Thoughtfully upsell menu items, beverages, and specials to enhance the guest experience Promote high-margin items such as specialty coffee, wine, and add-ons Support achievement of restaurant revenue and guest check average goals Operational Excellence Maintain cleanliness and organization of the dining area, service stations, and POS areas Follow all health, safety, and sanitation standards in accordance with local regulations Collaborate with kitchen, bar, and support teams to ensure seamless service flow Complete opening, running, and closing side work as assigned Brand & Culture Alignment Represent Goat Tree and Hotel Californian with professionalism, style, and authenticity Contribute to a positive, team-oriented culture focused on excellence and accountability Participate in ongoing training, menu tastings, and service development Qualifications 1–3 years of serving experience in a restaurant, café, or luxury hospitality environment preferred Strong knowledge of food, coffee, and beverage service (wine knowledge a plus) Experience with POS systems (e.g., Toast, Micros, or similar) Exceptional communication and interpersonal skills Ability to multitask and remain composed in a fast-paced environment Strong attention to detail and service standards Must meet minimum age requirements to serve alcohol (21+ in California) Core Competencies Guest-Centered Service Communication & Engagement Attention to Detail Sales & Upselling Ability Team Collaboration Adaptability & Efficiency Physical Requirements Ability to stand and walk for extended periods Ability to lift and carry trays up to 30 lbs Frequent bending, reaching, and movement throughout the restaurant Why Goat Tree | Hotel Californian Goat Tree offers a dynamic and elevated dining experience that blends casual sophistication with exceptional quality. As a Server, you will be part of a team that delivers thoughtful hospitality in a setting that celebrates community, flavor, and the Santa Barbara lifestyle. #J-18808-Ljbffr