Customer Care Advocate

Our Offerings For Companies For Advisors For Members About Us Contact Us WellNet On TapEmployer PortalMember PortalProvider Portal Our Offerings For Companies For Advisors For Members About Us Contact Us WellNet On TapEmployer PortalMember PortalProvider Portal Customer Care Advocate As a national healthcare management firm, WellNet creates lower cost level-funded and self-funded health insurance plans for companies offering employee benefits. With less margin, more technology and a frictionless member experience, our PPO plans, Reference Based Pricing options, and Hybrid plans lower healthcare expenses today and limit increases tomorrow. WellNet finally helps businesses and their members take back the profits from traditional health insurance companies. Reports To Manager Advocate Services Key Responsibilities The Customer Care Advocate ensures front-line client satisfaction to all parties; Members/Providers/Clients in a call center setting environment. Key Activities Answer inbound calls from Multiple call queues Review plan benefit to determine unique plan provisions for call handling Interfacing with providers to provide benefit plan details and updating member insurance information Claim Status for providers/members Manage tasks with timely follow-up, which involves interaction with members, providers, and other vendors. Ensuring complete resolution of call Outreach for information needed to complete claims processing Documentation of all calls and follow up items Overpayment resolution New Hire/Open Enrollment assistance Other Support Duties as needed Qualifications This is an in-person position located in Trevose, PA College degree- minimum Associates degree Previous experience in a call center desired, but not required Experience in health insurance industry a plus Working knowledge of Microsoft Office Has a strong sense of professionalism and personal accountability Strong Communication skills and phone etiquette Highly effective listening skills Problem solving You are aligned with these values Optimism Accountability Respect Intelligence Hustle Adaptability Building long-termrelationships Benefits This position offers a competitive compensation package, including health benefits, 401k, ongoing training, and paid vacation time. Located in Feasterville-Trevose, PA, 19053 Get to Know WellNet Check out our Educational Videos and Success Stories ! OUR OFFERINGS WellNet +My Advocacy FOR COMPANIES For CompaniesCase Studies & Resources FOR ADVISORS For AdvisorsNetwork PartnersContent & Resources FOR MEMBERS For Members About Us Who We AreCareersContact UsPrivacy Policy RESOURCES Machine Readable Files Member Services View phone number on click.appcast.io Sales View phone number on click.appcast.io #J-18808-Ljbffr