Mortgage & Loan Processor

Job Description

Job Description

POSITION DESCRIPTION 

The Mortgage Loan Processor is responsible for managing residential mortgage and consumer loan files from application through closing. This role ensures all documentation is accurate, complete, and compliant with regulatory and investor guidelines while supporting a smooth and timely loan approval process.

PRIMARY RESPONSIBILITIES

• Review loan applications and supporting documentation for completeness and accuracy 
• Collect, verify, and analyze borrower documents (income, assets, credit, employment) 
• Order and review third-party services such as appraisals, title, and flood certifications 
• Ensure compliance with federal, state, and investor guidelines (e.g., TRID, RESPA) 
• Submit complete loan packages to underwriting and address conditions in a timely manner 
• Communicate with loan officers, underwriters, closers, and borrowers to obtain required information 
• Monitor loan pipeline to meet processing and closing deadlines 
• Prepare and maintain accurate loan files in the loan origination system (LOS) 
• Identify and resolve issues that may delay loan approval or closing 
• Provide exceptional customer service throughout the loan process 

This position requires compliance with all mortgage regulatory requirements and Ascend Bank’s compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents. 

Digital Literacy

The ability to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills.

• Information, data, and content
• Teaching, learning and self-development
• Communication, collaboration, and participation
• Digital identity, safety, and security
• Technical proficiency with all bank products
• Awareness and interest in new technology
• Creation, innovation, and research

Key Performance Indicators (KPIs)

• File accuracy and completeness 
• Turnaround time from application to submission 
• Condition clearing efficiency 
• On-time closings 
• Client satisfaction

EDUCATION REQUIRED  A two-year college degree or completion of a specialized course of study at a business or trade school.

EXPEREINCE REQUIRED

• 3+ years of mortgage processing experience preferred 
• Strong knowledge of mortgage lending guidelines (conventional, FHA, VA, USDA) 
• Familiarity with loan origination systems 
• Understanding of compliance regulations and documentation standards

Skills & Competencies

• Strong attention to detail and organizational skills 
• Ability to manage multiple loans and deadlines simultaneously 
• Effective communication and interpersonal skills 
• Problem-solving and critical-thinking abilities 
• Proficiency in Microsoft Office (Word, Excel, Outlook) 
• Ability to work in a fast-paced, deadline-driven environment
• Ability to calculate income (W-2, self-employed, commission, rental, etc.) 
• Understanding of credit analysis and debt-to-income calculations

*Compensation is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Position Wage Range: $21.60 - $30.86

Benefits include medical, dental and vision insurance, 401(k) with employer match, paid time off, paid holidays and other fringe benefits. Note that specific benefit entitlements are dictated by the terms of the plan documents and may be changed at the sole discretion of the Company.

Ascend Bank is an equal opportunity employer and offers equal opportunity to all applicants for all positions without regard to race, color, religion, national origin, age, disability, and veteran status.

Applicants requiring reasonable accommodation in the application process should notify Human Resources. 

Ascend Bank participates in E-Verify.

EOE/AA/M/F/D/V