Full-Time Customer Service Representative

Job Description

Job Description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. 

We’re looking for  Customer Service Representatives to join our team and provide  inbound support, help desk assistance, technical troubleshooting, and back-office processing for both commercial and public sector clients.

In this role, you’ll handle  inbound inquiries , resolve product and process-related questions, troubleshoot basic technical issues, and professionally represent some of the  world’s most recognizable brands .

This is an  entry-level position with paid training  perfect for candidates who are dependable, eager to learn, and passionate about delivering exceptional customer experiences.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

• Manage  inbound and outbound customer contacts in a courteous, professional, and timely manner

• Listen actively to customer concerns, identify needs, and provide accurate solutions

• Research internal systems to locate information; collaborate with other teams as needed

• Accurately  document and process claims, inquiries, and updates in company systems

• Follow  scripts, policies, and procedures while maintaining professionalism and empathy

• Troubleshoot customer issues and strive for  first-call resolution

• Escalate unresolved or complex issues to the appropriate staff or managers

• Protect customer confidentiality and handle sensitive data responsibly

• Attend training sessions, stay updated on program changes, and maintain product knowledge

• Meet  attendance, reliability, and performance standards consistently

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Required

• 18+ years old with a  high school diploma or equivalent

• Strong  English communication skills (oral and written)

• Typing speed of 20+ WPM with accuracy

• Experience with  data entry, Windows PC applications, and Microsoft Office Suite

• Reliable  wired high-speed internet (20 Mbps+ download)

• Highly reliable, punctual, and motivated with a strong  work ethic

• Excellent  organization, problem-solving, and conflict resolution skills

• Customer-first mindset:  empathetic, patient, and responsive

• Ability to  multi-task, self-manage, and stay focused in a fast-paced environment

• Team-oriented with  strong interpersonal skills

Preferred (Not Required)

• 1+ year of experience in  customer service, tech support, inside sales, back-office support, chat, or administrative roles

• Prior  state or federal work experience

• Previous  contact center experience