Apartment Maintenance Technician - Metro Detroit

Job Description

Job Description

Job Overview

Immediate opening for an Apartment Maintenance Technician to complete service requests, make ready apartments, and complete preventative maintenance projects. This position involves a combination of technical maintenance skills and customer service, from diagnosing problems and making repairs to maintaining and organizing work orders. A successful Apartment Maintenance Technician has strong attention to detail, experience working with Appfolio property management software, excellent communication skills, and the ability to work independently with minimal supervision.

Locations

• This position is based in downtown Detroit at one property. 
• Travel between downtown property and other properties may be required occasionally.

Benefits

• Health, dental, and vision insurance are provided
• Mileage is provided
• Parking is provided
• Company phone is provided
• Pay range is based on experience and abilities

Key Responsibilities and Duties

• Complete resident and tenant service requests in a timely and professional manner
• Turn over and make ready apartments for new residents
• Complete preventative maintenance projects
• Keep daily records of maintenance activities and repairs using Appfolio
• Initiate, perform, and manage maintenance projects, including cleaning
• Ensure that maintenance issues are attended to in a timely fashion
• Conduct routine inspections of the properties to identify maintenance needs, and take appropriate action
• Perform routine plumbing repairs such as fixing leaks and unclogging drains
• Carry out routine electrical repairs including replacing light fixtures and troubleshooting wiring issues
• Maintain HVAC systems and conduct necessary repairs or replacements
• Repair and paint walls, ceilings, and doors
• Install and repair appliances
• Perform carpentry tasks including repairing floors, doors, and cabinets
• Oversee and manage outside contractors for specialized repair work
• Obtain, review, and negotiate competitive bids for outside contract services
• Ensure that all common area facilities and related equipment are maintained in accordance with all warrantees and manufacturers’ specifications (elevators, HVAC, pumps, etc.)
• Order and maintain inventory of maintenance supplies within the limits of the properties’ budgets and at the most effective cost
• Drive to Home Depot, Lowe’s, and other vendor locations to pick up materials and supplies
• Manage Home Depot, Lowe’s, and other vendor rewards programs
• Assist property manager with unit turns, including but not limited to servicing appliances, plumbing and electrical, replace old or faulty parts, re-key locks, replace burnt out light bulbs, and interior painting
• Ensure compliance with health and safety regulations
• Respond promptly to emergency maintenance requests
• Collaborate with property management, other team members, and residents to plan maintenance work
• Provide excellent customer service and communication to residents and tenants
• Participate in on-call rotation for after-hours/holiday emergencies

Key Skills and Qualifications

• Proficient knowledge and previous experience using Appfolio property management software is a plus
• Previous experience in property maintenance or a related field
• Strong problem-solving skills
• Excellent communication skills
• Excellent attention to detail
• Ability to coordinate vendors
• Ability to use email, scanner, and basic office communication methods
• Ability to work independently and as part of a team
• Familiarity with health and safety regulations
• Physical stamina and the ability to lift heavy objects
• A valid driver’s license and reliable transportation
• General knowledge of plumbing, electrical, and HVAC systems
• Certifications in HVAC, plumbing, or electrical is a consideration for higher compensation
• Experience using hand and power tools
• Outstanding organizational and time management skills
• Customer service experience
• Ability to read and interpret technical documents and manuals
• Availability to be on-call for emergencies during weekends, after-hours, and holidays
• Ability to pass a background check
• Previous work in high rise and older buildings a plus