Technical Business Analyst

Job Title

Experience Required: 3-5 years of experience

What You'll Do:

• Collaborate across multiple business units, technology teams, and 3rd party SaaS provider to understand, develop, and define requirements with the coordinating acceptance criteria
• Analyze and document requirements from multiple sources, including test cases/acceptance criteria
• Collaborate and coordinate the development of:
  • Process flows
  • Traceability matrices
  • Work estimates
  • Test plans
  • Test results with project test lead
• Conduct test case and test plan reviews to ensure requirements and acceptance criteria are clearly defined
• Ensure issues are identified, tracked, reported on, and resolved/escalated in a timely manner
• Effectively convey how various issues affect each other and the outcome of the project and the overall program
• Understand expectations set with the client, recognize when issues/events may affect delivery, and communicate effectively with clients to identify needs and evaluate alternative solutions
• Follow through with commitments and foster mutual trust with all working groups
• Ensure the project team is kept well informed of project changes with open communication
• Effectively apply company project methodology and enforce standards

Minimum Qualifications - Education & Prior Job Experience:

• Bachelor's degree in Finance, Accounting, Business Administration, Information Technology, or other related field, or equivalent training/experience
• At least 3 years of work experience
• Experience with:
  • Requirements facilitation and gathering
  • Defining acceptance criteria
  • Testing best practices (functional, unit, integration, regression)

Preferred Qualifications - Education & Prior Job Experience:

• Experience with airline crew management and/or pay products

Skills, Licenses & Certifications:

• Strong analytical skills with the ability to prioritize and execute multiple tasks
• Proficient with Microsoft Office software, specifically Excel spreadsheets
• Excellent verbal and written communication skills
• Good understanding of payroll processing in accordance with labor contracts

Responsibilities:

• Requirements collection, evaluation, and documentation of findings, including gap analysis
• Analysis and data collection from various systems
• Analyze and document requirements, including coordinating acceptance criteria/test cases
• Process mapping and modeling (both current state and future state) documentation, including:
  • Flowcharts
  • Traceability matrices
• Stakeholder management and communication
• Solution implementation and testing

Required Skills: Agile Methodology