Network Operations Technician

Key role: this position requires a NOC Technician who possesses an understanding of how to build, configure, and troubleshoot carrier class TDM and TCP/IP networks. Responsibilities Perform monitoring, troubleshooting, and repair of the carrier class network components in next‑generation networks. Oversee maintenance of assigned systems within operational parameters. Diagnose, troubleshoot, and correct network faults as reported by NMS events, logs, and/or customer reports. Initiate troubleshooting and corrective actions upon receipt of network events, logs and customer reports. Serve as the primary point of contact for all customer trouble inquiries. Properly escalate and communicate tickets to engineering and operations groups as required in SLA agreements. Open TAC cases and trouble tickets with partner carriers and vendors. Work rotating, off‑hour shifts in a 24/7 environment. Job Knowledge Strong work ethic and multi‑tasking ability. Able to work unsupervised, but also to utilize direction, supervision, criticism, and training effectively. Excellent analytical problem‑solving and decision‑making abilities. Strong written and verbal communication skills. Experience with Visio and Excel a plus. 1‑2 years of work experience in telecommunications or similar fields (in some cases a 4‑year degree would be accepted in lieu of work experience). Familiarity with standard concepts, practices, and procedures within the telecommunications field. Experience and understanding of some or all of the following areas: SONET, IP sub‑letting and routing, Layer 2 switching, DWDM, dark fiber services and OTDG testing. Experience with some or all of the following equipment platforms: Nortel 6500, Cisco routers and switches, Juniper MX and EX series, Cisco ONs, Lucent DMX. Experience with BGP, IPv6 and/or Junos a plus. Experience/education Required Bachelor’s degree or equivalent and 1‑2 years related experience. Additional information. Vendor certifications such as CCNA or JNCIA are a plus. Candidate must be able to work in a 24/7 environment, mandatory weekend hours. #J-18808-Ljbffr