Operations Team Leader II

Operations Team Leader II Job Details Pay: $25.48 - $33.98 per hour Job Type: Full-time Work Setting: Office Responsibilities While reporting to an Operations Supervisor, the Team Leader is responsible for the performance (quality and quantity) and work assigned to a team within the operations department. Works closely with Operations Supervisor to ensure all department tasks are performed accurately and within established timeframes. Handle more complex tasks and escalated customer issues. Responsible for supervision of a team of 3 to 6 staff members. Education & Experience Associate's Degree and/or equivalent business experience Four year degree in a business related field preferred Two years’ experience related to the department’s primary function(s) preferred Skills & Abilities Accounting principles, organizational skills, basic banking practices, knowledge of bank products. Strong communication and interpersonal skills. PC skills in a Windows environment to include Word, Excel. Familiar with regulations and bank policies pertaining to team’s primary function(s) (loans, deposits, electronic banking, etc.) Managing Personnel with the ability to supervise staff; Must have a positive attitude and willingness to work in a team environment. Unique Job Characteristics & Requirements Hours may be different than 8:00 am to 5:00 pm depending on department need. Tasks Performed 30% Perform daily tasks as assigned to team 15% Research, analyze, and resolve complex problems/issues related to the department’s activity. Assist other department staff by handling escalated customer issues and answering questions. 15% Train, mentor, develop, and oversee staff. Conduct annual reviews, establish individual goals. Assist with hiring. 10% Completes performance reports for department staff that includes production, quality control and service level. 10% Ensure department procedures are current and accurate 10% Make daily decisions regarding the assignment of work and the coordination of workflow. 10% Other duties as assigned. Physical Requirements Communicate effectively with internal and/or external customers Stationary 75% of time or greater Move Objects to Maximum 10 lbs Benefits for Full-Time Employees Generous Paid Time Off : At least 22 days annually, prorated in the year of hire. Parental Leave : Six weeks of paid leave at 100% of your salary. Comprehensive Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants. Dental and Vision Coverage : Ensuring your overall health and well-being. Flexible Spending Accounts : For healthcare and dependent care expenses. Employer-Paid Disability Coverage : Both short-term and long-term, with an option to purchase additional long-term coverage. Life Insurance : Employer-paid basic life insurance, with an option to purchase supplemental coverage. Voluntary Benefits : Including hospital, accident, and critical illness coverage. Retirement Plans : Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future. Adoption Assistance : Supporting your growing family. Tuition Reimbursement : Invest in your education and career growth. Employee Assistance Program (EAP) : Access to support and resources. Pet Insurance : For all your furry friends. Financial and Banking Services : Various banking services benefits and financial planning assistance. Benefits for Part-Time Employees Working 20+ Hours/Week Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants. Dental and Vision Coverage : Ensuring your overall health and well-being. Voluntary Benefits : Including hospital, accident, and critical illness coverage. Generous Parental Leave : Six weeks of paid leave at 100% of your salary. Benefits for All Part-Time Employees Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future Paid Sick and Safe Leave : For your health and safety. Employee Assistance Program (EAP) : Access to support and resources. Financial and Banking Services : Various banking services benefits and financial planning assistance. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time. #J-18808-Ljbffr Byrne Dairy