Client Services Representative

Client Services Representative

• Pittston, PA (Onsite)
• $19/hour + Incentive Opportunities
• Contract-to-Hire
• Multiple Openings Available

What You'll Be Doing

• Responding to inbound calls from existing customers
• Assisting with account updates, policy changes, and billing questions
• Helping customers enroll in automatic payment options
• Providing solutions to customer concerns while delivering a positive experience
• Retaining customer relationships through professional and effective service
• Accurately documenting interactions within CRM systems
• Managing multiple screens and software systems simultaneously
• Meeting productivity, quality, and customer satisfaction goals

What We're Looking For

Required Qualifications

• Strong customer service and communication skills
• Ability to multitask across multiple systems and applications
• Reliable attendance and professional work ethic
• Comfortable working in a fast-paced environment
• Strong computer skills, including Microsoft Office

Preferred Experience

• Call center or contact center experience
• Customer service experience in retail, hospitality, banking, healthcare, or similar industries
• CRM experience, including Salesforce or comparable systems
• Experience handling high call volumes
• Associate's or Bachelor's degree preferred but not required

Success in This Role Looks Like

• Delivering exceptional service on every interaction
• Remaining calm and professional during challenging conversations
• Building rapport quickly with customers
• Learning new systems and processes efficiently
• Demonstrating strong problem-solving skills
• Maintaining accuracy while balancing multiple responsibilities

Why Consider This Opportunity?

Career Growth

This organization is experiencing significant growth, creating opportunities for advancement into leadership, operations, sales, and other business functions.

Comprehensive Training

You'll receive dedicated onboarding and support to help you become successful quickly.

Positive Team Culture

Join a collaborative, customer-focused environment where employees are encouraged to develop their skills and advance their careers.

Meaningful Work

Make a direct impact by helping small business owners get the support they need while delivering an outstanding customer experience.

Schedule

• 100% Onsite in Pittston, PA
• Monday through Friday
• 8.5-hour shifts
• Start times available between 9:00 AM and 12:30 PM

If you're looking for a customer service opportunity with long-term growth potential, apply today and take the next step in your career.

This is a Contract to Hire position based out of Wilkes-Barre, PA.

The pay range for this position is $19.00 - $19.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Wilkes-Barre,PA.

This position is anticipated to close on Oct 14, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.