Field Service Technician - Glenwood, IA

Location Main St,Glenwood, IA, 51534,United States Job Category Service Relocation Expense Covered No Employee Type FT Non-Exempt For over 85 years, Martin Bros. has established itself as the premier independent, family-operated provider of foodservice and supply solutions in the upper Midwest. We cater to a diverse range of establishments, including restaurants, healthcare facilities, educational institutions, and convenience stores. As we continue to expand our reach and services, we're currently seeking skilled Field Service Technicians to join our growing team. Our commitment to excellence and family values has been the cornerstone of our success for more than eight decades, and we're excited to welcome new talent to help us serve our valued customers even better. Job Overview As a Field Service Technician, you'll travel to customer sites to perform essential equipment repairs and maintenance. Your key responsibilities include diagnosing and fixing equipment issues on-site, managing parts and equipment inventory to ensure efficient repairs, and adhering to preventative maintenance schedules for our valued customers. This role combines technical expertise with customer service, as you'll be the face of Martin Bros Distributing in the field, ensuring our equipment operates at peak performance for our clients. Company vehicle, tools, and uniforms provided. The expectations and duties outlined are subject to change by the Service Manager without notice at any time. What You’ll Do as Our Field Service Technician Be Our On-Site Problem Solver Diagnose and repair various equipment at customer locations, including coffee makers, juice dispensers, dishwashers, and laundry machines Keep accurate records Grow your skills through ongoing training and hands‑on experience Equipment Care Expert Maintain and update company equipment to ensure top performance Perform regular preventative maintenance to avoid unexpected breakdowns Track parts usage to help manage our inventory Keep your service van clean, organized, and ready for action Safety First Champion Prioritize safety in all aspects of your work, from repairs to driving Be open to coaching and feedback to continually improve safety practices Communicate any safety concerns promptly to the Service Manager Customer Service Star Deliver exceptional service with a smile and a professional appearance Approach every interaction with respect and a solution-oriented mindset Bring a positive attitude and team spirit to work every day Skills and Qualifications Good driving record (must be insurable at regular rates) Technical troubleshooting skills Ability to work independently and prioritize events Logical, mechanically inclined thinking Problem-solving ability (must be able to think of alternative solutions) Willing to work with the public Ability to move/lift 100 pounds Physically capable of getting in and out of service van Familiar with Microsoft products and be able to enter data Must be able to successfully pass a pre-employment drug screen and background check #J-18808-Ljbffr DeKalb Health