Manager Patient Access

Job Overview Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. By empowering their people to challenge the status quo, Ensemble believes that every touch should be meaningful. Job Offerings Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement This position pays between $63,100 - $94,650 per year based on experience and is an on-site role. Candidates must be able to work on-site at the hospital. Responsibilities Plan, develop, organize, and manage the Patient Access department, ensuring performance and effectiveness. Coach and develop all staff performing admitting, registration, and financial services functions. Implement short- and long-term plans to improve customer service and collect quality information. Provide leadership and contribute to revenue cycle and organizational goals while meeting regulatory compliance requirements. Work closely with the Director of Patient Access to align processes and procedures with Ensemble Health Partners policies at an assigned facility or market. Directly manage admitting, registration, and financial services operations at the acute care locations, including MRN assignment, medical necessity/compliance checks, patient instructions, insurance information collection, physician order processing, and finance compliance. Manage financial service representatives, ensuring proper accounting processes, balanced cash drawers, timely deposits, accurate postings to patient accounts, and completion of required logs. Develop and manage departmental staffing needs and prepare monthly reports. Establish departmental goals with staff to optimize performance, meet organizational and financial objectives, and improve customer satisfaction. Coordinate employee work schedules to provide adequate daily staffing coverage. Collect, interpret, and communicate performance data using various tools and systems to make decisions toward performance goals. Work with internal and external customers to make key decisions impacting the organization or individual patients. Collaborate with ancillary departments to maintain positive relations and achieve revenue cycle goals. Assist in the development of dyad-reporting patient access staff. Provide training, education, goal-setting, and performance interventions to ensure adequate performance. Perform other duties as assigned. Qualifications Certified Revenue Cycle Representative (CRCR) certification. Certified Healthcare Access Manager (CHAM) certification. Preferred: Bachelor’s Degree or equivalent experience in healthcare management/administration. Minimum 2–3 years of management experience in the healthcare industry. Patient Access experience with managed care/insurance or call center preferred. Experience with Microsoft Office (must). Ability to balance numerous priorities and prioritize effectively. Advanced computer skills and ability to work with IT to meet technological needs. Demonstrated advanced usage of AI and management of teams using AI to improve processes, including AI experimentation and application. Benefits Comprehensive benefits package designed to support physical, emotional, and financial health, including healthcare, time off, retirement, and well-being programs. Professional development opportunities with tuition reimbursement and opportunities to obtain professional certifications. Quarterly and annual incentive programs for employees who exceed expectations. Recognition and growth opportunities in a collaborative, growth-focused, and innovative culture. Equal Opportunity Employment Ensemble is an equal employment opportunity employer and is committed to diversity, equity, and inclusion. We do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military or veteran status, genetic information, or any other characteristic protected by law. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact View email address on click.appcast.io. This posting addresses state-specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; and time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range. #J-18808-Ljbffr Ensemble Health Partners