Spa Retail Manager Full Time

Job Description

Job Description

Earn up to $55,000 or more per year!*
Base Pay - $45,000 per year or more + performance and store bonuses = average $55,000 per year*

*Top-performing managers average up to $55,000 or more through base pay plus performance and store bonuses. While $55,000  is not guaranteed, bonus opportunities are available for strong performance, reliability, leadership, and completion of training criteria.

Why Join Wellness City?

If you’re a motivated leader who enjoys customer service, sales, and helping a team succeed, this is a great opportunity to build your career in a fun, fast-paced environment. At Wellness City, you’ll have the chance to grow your leadership skills, work with an energetic team, and enjoy valuable perks and benefits.

Top Benefits & Perks

• Health insurance options including medical, dental, and vision coverage.
• Life insurance and disability coverage options.
• Paid Time Off (PTO).
• Flexible scheduling.
• 401(k) with company match.
• DailyPay options.
• Employee discounts on products and services.
• Professional development and training.
• Free tanning, free spray tanning, and free wellness spa services.
• Employee wellness programs with an annual reimbursement option of $125.
• Exclusive discounts at outside retailers.

About the Role

As a Spa Retail Manager, you’ll help lead daily salon operations, coach team members, deliver excellent customer service, and support store performance. This role is ideal for someone who enjoys working in a customer-facing environment, leading by example, and helping a team meet sales and service goals. You’ll play an important role in creating a positive, high-energy salon environment where clients feel welcomed, team members are supported, and operational standards stay high.

What You’ll Do

• Develop and coach employees to provide amazing client experiences.
• Follow up swiftly on client concerns and issues.
• Set a positive example and demonstrate a calm demeanor during periods of high volume.
• Display a client comes first attitude by holding team members accountable for quality client service.
• Drive company metrics by developing action plans.
• Directly motivate and instruct the spa team by implementing company programs.
• Manage with integrity and honesty and promotes the culture, values, and mission of Wellness City.
• Plan, identify, communicate, and delegate responsibilities to team members to ensure smooth flow of operations.
• Maintain excellent cleanliness, maintenance, sanitation, and organization of the spa, sunless, and UV tanning equipment and facilities.
• Manage spa staffing levels to ensure employee development and maintain spa operational requirements.
• Adhere to applicable wage and hour laws for non-exempt team members and minors.
• Use all operational tools to plan for and achieve operational excellence in the spa. Tools include labor guidelines, reports, cash management, and inventory management.
• Utilize financial reports to identify and address trends and issues in spa performance.
• Regularly conduct performance assessments, provide feedback, and set challenging goals to improve sales performance.
• Be a leader with sales performance and consistently meet sales goals.
• Manage ongoing sales.

Schedule & Availability

This is a full-time opportunity, and candidates should expect to work a minimum of 40 hours per week over a 5-day work week. Availability for a varying number of mid and/or closing shifts each week is required, and is determined by their supervisors along with the staffing needs and trends of the business.

What We’re Looking For

We’re looking for someone who is motivated, dependable, and excited to grow into or continue building a leadership career in retail or service management.

Preferred Qualifications

• Management and/or sales experience is required.
• Beauty, Spa, Tanning Industry and/or Customer Service experience is preferred, but not required.
• Basic computer skills, including the ability to use Word, Excel, and Outlook.
• Ability to manage effectively in a fast-paced environment while managing multiple priorities simultaneously.
• Strong customer service and operational awareness.
• Problem-solving, planning, and organizational skills.
• Leadership ability, including coaching, mentoring, and delegating.
• Strong team-building and communication skills.

Physical Requirements

This role requires the ability to:

• Stand and walk for extended periods of time.
• Bend at the waist to clean spa, sunless, and UV tanning equipment.
• Lift or help lift items and heavy boxes.
• Bend down to pick up trash, towels, and other items from the floor.
• Perform cleaning tasks such as dusting, sweeping, mopping, and scrubbing.
• Work independently and alone during some shifts as business needs require.

Company Overview

Glow Brands, a family-owned company, includes brands such as Wellness City, Sun Tan City, Planet Fitness, and Buff City Soap, and is headquartered in Louisville & Elizabethtown Kentucky. The company manages over 350 locations across multiple states and employs over 2200 individuals.

We provide products, services, and knowledge-based recommendations through trusted friendly client relationships that help our clients look good, feel good, and build confidence in themselves and who they are.

Glow Brands are filled with enthusiastic, fun employees who are passionate about our brands. You’ll love working in a positive environment where coworkers become friends. You’ll learn valuable skills you can use throughout your career, with opportunities for advancement and leadership. We provide excellent benefits for all Full Time & Part Time Employees. 

Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should send an email to View email address on ziprecruiter.com. NOTE: This email is for accommodation requests ONLY.  Any other inquires will not receive a response.

Applicant Statement: I certify that my answers to all questions are true and correct without any consequential omissions of any kind whatsoever. I further understand that any material omissions, false, misleading or otherwise incorrect statements made on this application or during the pre-employment process may be grounds for cancellation of this application or, if I am employed at the time it is discovered, my immediate termination. I give the employer the right to contact and obtain information from all references, employers, educational institutions and to otherwise verify the accuracy of the information contained in this application. I hereby release from liability the employer and its representatives for seeking, gathering and using such information and all other persons, corporations, or organizations for furnishing such information. I understand that the employer is an equal opportunity employer and as such does not unlawfully discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicant from consideration for employment on a basis prohibited by local, state or federal law. If I am hired, I understand that I am free to resign at any time, with or without cause and without prior notice, and the employer reserves the same right to terminate my employment at any time, with or without cause and without prior notice, except as may be required by law. I understand that this application does not constitute an agreement or contract for employment for any specified period or definite duration and that no representative of the employer, other than an authorized officer, has the authority to make any assurances to the contrary. I further understand that any such assurances must be in writing and signed by an authorized officer. I understand it is the company’s policy not to refuse to hire a qualified individual with a disability because of that person’s need for a reasonable accommodation as required by the ADA. I also understand that if I am hired, I will be required to provide proof of identity and legal work authorization. Finally, I understand that this application is current for only 90 days, and at the conclusion of this time, if I have not heard from the employer and still wish to be considered for employment, it will be necessary to fill out a new application.

 
By submitting an application, each applicant represents and warrants that they have read and fully understand the foregoing information, that they are seeking employment under these conditions, and that their application submission will be their electronically signed application form .