Systems Solutions & Adoption Lead

Systems Solutions & Adoption Lead

Moffatt & Nichol specializes in large complex waterfront infrastructure projects and is recognized as one of the worldwide leaders in this field. We are actively looking for a Systems Solutions & Adoption Lead to join our IT team. As part of the IT Group, the Systems Solutions & Adoption Lead works directly with internal clients across the firm, including individual engineers and scientists, offices, support roles, and leadership, to expand effective adoption and use of our IT Systems through promotion, training, adoption support, solution design, and practical enablement. A central focus of this role is driving awareness, training, and adoption of BOB, the firm's internal knowledge management hub, alongside our broader technology stack. This role identifies high value use cases, develops and refines prompts and agents, supports integration opportunities, and helps teams apply and adopt system capabilities in ways that improve how work is performed and information is used. The role leverages a number of tools, including AI, to improve and optimize workflows and support the broader adoption of new and existing IT Systems across the organization. The right candidate can identify and understand a need or problem, whether it belongs to an individual, an office, or the entire organization, and can identify, promote, and train internal clients on the best available solution. This role is responsible for ensuring that adopted solutions follow established governance and quality standards.

About Moffatt & Nichol:

Moffatt & Nichol is a leading U.S.-based global infrastructure advisor specializing in the planning and design of facilities that shape and serve our coastlines, harbors and rivers, as well as an innovator in transportation. For the 4th year in a row, Moffatt & Nichol is Ranked #1 in Engineering News-Record for Marine & Port Facilities in the U.S. Additionally, our firm consistently ranks in the Top 100 Pure Designers in the US and the Top 50 Designers in International Markets.

Moffatt & Nichol's professional staff includes engineers, planners, scientists and architects who serve our global client base from offices in Europe, North America, Latin America, and the Pacific Rim. The firm provides clients worldwide with customized service and a level of excellence that have become the firm's hallmark in several primary practice areas ports and harbors; coastal, environmental and water resources; urban waterfronts and marinas; transportation, bridges and rail; inspection and rehabilitation; and energy.

Duties and responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Adoption Strategy, Training, and Communication
  • Develop and execute adoption strategies that increase awareness, confidence, and repeat use of IT Systems and tools across teams and business functions. Experience in AI solutions required.
  • Design, present, and lead role-based training, workshops, and enablement content focused on practical business use.
  • Create user guidance, playbooks, quick reference materials, and reusable examples that help employees use systems effectively.
  • Coordinate communication of use cases, success stories, lessons learned, and practical examples to drive broader adoption.
• Business Solutioning and Use Case Development
  • Partner with internal clients that include individual engineers and scientists, office staff, support roles, and leadership to identify pain points, document heavy workflows, and opportunities to improve how information is stored, found, analyzed, and reused.
  • Translate business needs into scoped use cases, pilots, workflows, and repeatable solutions.
  • Coordinate the lifecycle of use cases from intake through pilot, feedback, refinement, rollout, and adoption.
  • Provide best practice guidance to help teams use systems more effectively and consistently, and ensure solutions adhere to established design and governance standards.
  • Serve as a resource for questions on tool usage, solution quality, and responsible use.
• AI Enablement, Prompts, and Agents
  • Apply hands-on AI skills to write, refine, test, and support prompts, agents, and other AI-enabled workflows that solve practical business needs.
  • Train users and power users on effective prompt design, prompt refinement, agent usage, and responsible review of AI-generated outputs.
  • Identify where AI capabilities can improve efficiency, consistency, knowledge access, decision support, and content reuse.
  • Monitor emerging AI capabilities and translate relevant developments into practical guidance and repeatable solutions for end users.
  • This is not primarily an AI specialist role. We are looking for a well rounded IT generalist with working knowledge across multiple systems, who applies AI as one capability among several to help the firm streamline workflow and improve productivity.
• Platform Integration and Ecosystem Alignment
  • Develop and maintain in-depth working knowledge of the broader enterprise technology stack and complementary tools in order to design sound, connected solutions.
  • Partner with technical teams to scope and support integrations, connectors, automation opportunities, and handoffs between systems.
  • Apply working knowledge of APIs, connectors, and automation platforms to support the right solution approach in collaboration with technical partners.
• User Community and Enablement
  • Identify, engage, and organize citizen developers, power users, and champions across the organization.
  • Help establish and sustain a user community, community of practice, or similar forum to share use cases, best practices, and lessons learned.
  • Encourage responsible experimentation and reuse by helping business users move from isolated ideas to supported, repeatable practices.
  • Build strong partnerships with technical teams, business leaders, and end users to support sustainable adoption.
• Governance, Measurement, and Continuous Improvement
  • Promote responsible IT Systems use, source awareness, validation, and practical governance in reusable assets and solution patterns.
  • Track adoption, training reach, repeat usage, and solution success to understand where value is being created and where additional support is needed.
  • Report on business impact, identify barriers to use, and recommend improvements to training, content, and rollout approaches.
  • Review platform capabilities and user feedback on an ongoing basis to identify opportunities to improve enablement and solution quality.
  • Support vendor relationships by providing user feedback and documenting firm needs in coordination with the Senior Director.

Other duties:

Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications:

• Bachelor's degree in Information Systems, Computer Science, Business, Knowledge Management, or a related field; required
• 7+ years of experience in enterprise software adoption, content platforms, business enablement, or similar roles; required
• Experience with Egnyte secure file sharing and content governance platform; preferred
• Hands-on experience with AI-enabled productivity tools, prompt engineering, agents, or copilots; required
• Experience developing training, documentation, and user adoption strategies for enterprise platforms. Samples will be requested as part of the interview process.
• Experience working across business and technical teams to design and implement practical solutions; required
• Experience with Microsoft 365, SharePoint, or similar content and knowledge management platforms. This role leads adoption of our firm's internal knowledge management hub, BOB.
• Strong facilitation, communication, and stakeholder engagement abilities
• Ability to translate business needs into practical, technically sound solutions that meet established governance and quality standards
• In-depth working knowledge of AI prompting, agents, and user enablement
• Understanding of enterprise technology ecosystems and how complementary tools work together across platforms and business functions
• Ability to identify integration and automation opportunities across platforms in partnership with technical teams
• Strong analytical, problem-solving, relationship-building, and networking skills
• Experience in similar role in the Architecture, Engineering, or Constructions industries; highly preferred
• Experience with Microsoft Copilot, Copilot Studio, Power Platform, Workato, or similar platforms; preferred
• Familiarity with Microsoft Dynamics, AEC 360, Workday, or related enterprise systems; preferred
• Experience with connectors, APIs,