Strategic Sales Operations Analyst

About You Broker Online Exchange (BOX) seeks a full‑time Sales Operations Associate to support the sales team by managing processes, data, and systems that drive efficient and accurate sales execution. This role requires strong communication for coordinating with internal and external teams, as well as exceptional organizational skills to thrive in a fast‑paced setting. The selected candidate will be instrumental in preserving BOX's competitive standing in the market. This role is perfectly suited for a proactive problem‑solver with a strong attention to detail and enthusiastic interest in driving business success. What you’ll do and how you’ll have an impact Maintain and update mapping templates for all matrix suppliers, ensuring accuracy, consistency, and alignment with supplier requirements and system configurations. Execute matrix pricing uploads, including validating source data, monitoring upload success, and confirming pricing is accurately reflected within the platform. Oversee the daily communication of the BOX Support inbox to ensure customer, contract, supplier, or partner issues are addressed and communicated to the correct parties. Serve as the primary point of contact for user access issues, including troubleshooting login errors, resolving MFA resets, and ensuring timely restoration of system access. Oversee daily matrix pricing import by ensuring supplier pricing files are imported without error; communicate with development when file mapping changes are needed or import errors occur. Support ongoing process improvements by identifying inefficiencies in pricing operations and user management workflows and recommending solutions. What we’re looking for Bachelor’s degree or 2+ years of experience in a sales operations, revenue operations, or business analyst role. Organizational excellence. Strategic thinking and problem‑solving ability. Strong skills in Excel for data analysis and modeling. Commitment to continuous personal and professional development, fostering a culture of excellence and curiosity, and actively seeking new knowledge and insights. Clear communication skills – you can present data findings to sales leaders and cross‑functional partners without getting lost in the weeds. At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience, and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity, enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. #J-18808-Ljbffr AppDirect