Customer Communications Specialist
BathWorks of Michigan
Customer Communications Specialist | Join the BathWorks Team!
BathWorks of Michigan specializes in Jacuzzi® bath and shower remodeling, and we're looking for a Customer Communications Specialist who is detail-oriented, people-focused, and hungry to grow.
You'll be a key part of the customer journey, guiding homeowners from contract signing through their one-day bath remodel and making sure they feel informed, supported, and excited about their project every step of the way.
What You'll Do
- Build relationships with customers by answering questions, providing updates, and being their go-to point of contact
- Keep projects moving by coordinating schedules, timelines, and important details
- Partner with Sales, Operations, and Installation teams to create a seamless customer experience
- Maintain accurate project notes and follow-up so no detail gets missed
What We're Looking For
- Outgoing, people-first personality with strong communication skills
- Comfortable making and receiving phone calls throughout the day
- Detail-oriented and organized, with the ability to manage multiple customer projects at once
- A team player who takes ownership, follows through, and is hungry to learn and grow
Why BathWorks?
- Make an impact: Your work directly shapes the experience our customers have with BathWorks
- Grow with us: We believe in developing our people and creating opportunities to take on more
- Be part of a strong culture: Our core values, Hungry, Honest, Team Player, Leadership, Customer First, and Courage, guide how we work
- Join a team customers trust: We're proud to have a 4.9-star Google rating and thousands of homeowners who have trusted BathWorks with their homes
- Do Well and Do Good: We're locally owned and committed to making an impact in the communities we serve through programs like Bath for the Brave and our local Humane Society partnerships
If you're looking for a role where your communication, attention to detail, and follow-through can make a real difference for customers every day, we'd love to meet you.
Vacancy posted 1 day ago
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