Employee Experience Specialist

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00

Role Summary

Employee Experience & Inclusion plays a critical role in delivering high‑impact HR initiatives that strengthen employee engagement, belonging, and organizational effectiveness across the enterprise. This role supports the design, execution, and measurement of inclusion strategies and programs that align with enterprise priorities and values.

Reporting to the Director of Employee Experience, this role partners across HR Centers of Excellence to align, coordinate, and advance enterprise‑wide initiatives, supporting executive‑level priorities and organizational outcomes.

Key Responsibilities

HR Project & Initiative Management

• Leads cross‑functional HR programs and initiatives from concept through execution, ensuring alignment with enterprise strategy and stakeholder expectations

• Ensures HR initiatives are executed effectively, measured for impact, and continually improved

• Oversees project planning, resource alignment, risk management, and progress tracking to ensure successful delivery of enterprise HR initiatives.

• Ensure project work and deliverables align with compliance, governance, internal controls, enterprise priorities, HR strategy, and regulatory requirements

• Foster a process improvement mindset across initiatives

• Partners with project teams, business leaders, and technology partners to develop business cases and materials for executive leadership

• Guides development and execution of the Strategic HR Roadmap and other strategic initiatives with senior cross‑functional leaders

• Owns the delivery of defined employee experience initiatives that reinforce enterprise culture, engagement, and inclusion

• Collaborates with HR COEs, Corporate Communications, Ethics & Compliance, Legal, Internal Audit, and Risk to coordinate deliverables

• Advances enterprise-wide listening strategies to create a consistent, data-informed approach for understanding employee sentiment, identifying experience gaps, and informing actions that strengthen culture, engagement, and inclusion.

• Translate employee feedback into actionable recommendations and improvements, with attention to equity, inclusion, and varied employee experiences

• Reviews and interprets HR and employee experience data to generate insights, including trends related to engagement, inclusion, and belonging supporting decision‑making and continuous improvement

• Supports post‑initiative measurement and impact reporting

• Create, refine, and deliver advanced, influential presentations that effectively communicate insights, recommendations, and strategic implications to senior leaders and executives

• Prepares project status updates and outcome reporting for HR leadership

• Ensures consistency, clarity, and accuracy of messaging for senior leadership audiences

• Assist with HR Leadership and All‑Hands planning, agenda development, and materials

• Ensure consistency, clarity, and accuracy of messaging for senior leadership audiences

• Partners with HR and analytics teams to ensure data integrity

• Assists in drafting, updating, and implementing HR policies and procedures

• Applies lateral thinking and analysis to solve complex problems and escalate as needed

Skills & Capabilities

• Strong project management skills with the ability to manage multiple initiatives simultaneously

• Demonstrated ability to organize work, track progress, and meet deadlines

• Strong written and verbal communication skills, especially for executive audiences

• Strong analytical and problem‑solving capability

• Collaboration and stakeholder management skills across diverse teams

• High attention to detail with the ability to connect work to broader strategy

• Comfort working in a structured, regulated, or matrixed organization

• Ability to work independently as well as in a collaborative team environment

• Ability to apply an inclusion and equity lens to program design, decision‑making, and stakeholder engagement

• Skilled in influencing without authority and partnering across stakeholder groups

• Strong curiosity and learning mindset related to employee experience, inclusion, and organizational effectiveness

Qualifications

• Bachelor's or advanced degree in HR, business or related field preferred. Equivalent work experience will be considered.

• 3–5 years of experience in project management; experience in HR & employee experience preferred

• Experience facilitating executive level discussions, developing senior level presentations and delivering strategic initiatives.

• Experience in Leadership, change management, consensus building skills preferred

• Exposure to project management disciplines (formal PM certification a plus but not required)

• Experience supporting senior leaders or executive‑level deliverables preferred

• Ability to lead efforts supporting FirstEnergy’s core values and behaviors along with demonstrated experience, mindset, and strong disposition toward transparency, unassailable integrity, and trustworthiness.

• Ability to lead efforts supporting FirstEnergy’s core values and behaviors along with demonstrated experience, mindset, and strong disposition toward transparency, unassailable integrity, and trustworthiness.

• Exceptional leadership, communication, teamwork, relationship building, and management skills are required.

• Experience supporting inclusion, engagement, or culture‑related initiatives preferred

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification

Exempt

FirstEnergy Human Resources Team