Student Services Assistant

Student Services Assistant

Cornell University is seeking a Student Services Assistant to join the School of Continuing Education (SCE), where you will play an important role in creating a welcoming and supportive experience for a diverse community of students, faculty, staff, and visitors.

As a key member of SCE's high-functioning registrar and administrative teams, you will serve as a primary point of contact for questions related to enrollment, registration, courses, faculty support, and academic policies and procedures. You will have the opportunity to listen, respond with care, help solve problems, and connect students with the resources and support they need to be successful.

Key Responsibilities:

• Serve as a welcoming and engaging first point of contact for students, faculty, staff, and visitors, providing responsive and thoughtful customer service.
• Respond to inquiries regarding academic policies and procedures, enrollment, registration, classes, courses, and faculty support.
• Support registration and enrollment operations across Fall, Spring, Summer, and Winter Sessions.
• Schedule student appointments and maintain accurate, detailed, and organized student and student-related records.
• Identify students who may need additional support and assist with appropriate follow-up and resources.
• Assist with data collection, analysis, and reporting to support SCE's academic programs and operations.
• Provide backup front-line support across SCE programs as needed.
• Adapt to evolving responsibilities and organizational needs as SCE continues to grow and contribute to Cornell's educational mission.

This is a full-time (39 hours/week) endowed position based in Ithaca, NY. This position follows a hybrid work arrangement to be mutually agreed upon at the time of hire. The hybrid work arrangement is subject to change at any time. Typical work hours are 8:00am-4:30pm Monday through Friday.

About the Cornell School of Continuing Education

Cornell University's School of Continuing Education (SCE) serves as Cornell's gateway to lifelong learning, providing traditional and non-traditional learners alike with innovative, flexible, and accessible educational opportunities that transform lives, advance careers, and positively impact communities around the world. Dating back to 1876, Cornell SCE designs flexible programs tailored to help individuals achieve academic, personal, and professional success. SCE was described by Cornell President Jacob Gould Schurman in his 1892 report to trustees as an "integral part of the university," and was one of the first official summer programs offered in the United States.

What We Need

We are seeking a team member who is customer service-oriented, thrives in a fast-paced environment, and is detail-oriented and highly organized. Additionally, you will have:

• A High School Diploma and two to four years of relevant experience or equivalent combination.
• Demonstrated excellence in the areas of customer service and communication skills. Ability to handle confidential and sensitive data with discretion are essential.
• Comfortability working in teams as well as independently in a fast-paced environment with frequent interruptions.
• Experience using Microsoft Office Suite is required.
• Experience modeling values that support inclusion, belonging, and wellbeing.
• The ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.

If you possess these experiences and skills this may be the role for you! There are a few other qualifications we would view as incredibly helpful in this role, to include:

• Cornell experience is preferred.
• Working knowledge of PeopleSoft Student, Salesforce, Slate, Bookings, Canvas, Qualtrics, or equivalent.
• Practical understanding of FERPA regulations and course and class structure.
• Adaptability, reliability, strong organizational skills, accuracy, and attention to detail are essential.

A cover letter and resume are required for consideration for this position.

Rewards and Benefits

• This position is eligible for a hybrid work arrangement. The university reserves the right to modify, suspend, revoke or terminate the hybrid work arrangement at any time.
• This position is based in Ithaca, New York. Employees who work remotely may receive multiple W-2 Forms depending on their work location. The New York Convenience of employer guidelines require New York State individual tax reporting and withholding for this position. Additional individual state income tax filings may also be required if working temporarily outside of New York State.
• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell.
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell
• Follow this link to learn more about the Total Rewards of Working at Cornell: Total Rewards | Working at Cornell.

Visa Sponsorship is not available for this position.