Account Coordinator

Job Description

Job Description

Description:

About Caliber Service Management

We are a family of value-driven companies offering a full range of soft and hard facility management services (Landscaping, Snow Removal, Property Enhancements, Project Management, Lot Services and Stormwater Management) that aid in providing safe and attractive facilities.

With over 100 years of industry experience collectively, our team of subject matter experts is committed to effective performance and successful partnerships with asset, property, and facility managers as well as real estate investment trusts.

We take tremendous pride in helping solve, support, and maximize the true potential of each property. Caliber is a privately held LLC with annual revenue greater than 50 million and we proudly serve more than one thousand high performing commercial, industrial and retail locations.

With more than forty million square feet of exterior grounds care, emergency response, construction and snow removal, our workforce includes more than one hundred and fifty team members and over one thousand service partners.

Summary

The Account Coordinator works to assist the greater Account Management team with the day-to-day delivery of facilities services to our clients. This role plays an integral part in coordinating with external vendors and overseeing vendor performance to ensure timeliness and quality. The Account Coordinator supports the Account Manager with any functions needed to provide services to our clients as needed. The role is based at our corporate headquarters with travel to client sites as needed.

Responsibilities

• Serve as direct support for Account Manager, interacting regularly with vendors and clients through telephone, email, and in person
• Source new vendors as needed and coordinate with vendors to schedule appointments and oversee performance
• Aid in facilitation of service requests
• Refer client escalations up to Account Managers to find resolutions as quickly as possible
• Remain current on Company products and services
• Maintain an accurate and current database of vendor and client information
• Build and nurture the subcontractor base that performs service
• Act as a client advocate and work with internal departments to ensure client needs are understood and satisfied
• Proactively engage with subcontractors in different markets to build a strong subcontractor network
• Aid in onboarding new vendors by working with different internal department

Skills

• Excellent verbal, written and time-management skills.
• Contract negotiation skills.
• Ability to work effectively in collaboration across all departments.
• Must be productive in a deadline driven work environment.
• Proven ability to adapt and be flexible to change.
• Excellent critical thinking and problem-solving skills.
• Hands on knowledge of MS Word, Outlook and Excel.

Requirements:

• Bachelor’s Degree preferred; High School Diploma/GED required
• Industry Experience preferred

Compensation includes Vacation, Holiday Pay, 401k, great team and profit-sharing incentives.

Caliber Service Management is an equal opportunity employer. We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; nursing mother status; physical, mental, or sensory disability; sexual orientation; gender identity or expression; military or veteran status; or any other basis protected by federal, state, and/or local laws.