Client Manager - Designated Coordinator

Job Description

Job Description

WACOSA is currently seeking a compassionate and highly organized Client Manager/Designated Coordinator to join our team at our Sauk Centre location. The Client Manager/Designated Coordinator will be responsible for overseeing a caseload of clients with developmental, intellectual, or physical disabilities, ensuring they receive the services, support, and advocacy they need to thrive.

Pay: $22.08 - $23.84 per hour

What We Offer:

• Paid Time Off
• Paid Holidays
• No Weekends
• Consistent Schedule
• Health and Wellness Benefits
• Free telehealth
• Employee Assistance Program
• 401(k)
• Supportive Team Environment

Responsibilities

• Monitor and evaluate service delivery to ensure support plans (CSSPs) are implemented effectively.
• Track client progress toward identified outcomes and recommend plan modifications when needed.
• Provide instruction, coaching, and supervision to Direct Support Professionals (DSPs).
• Maintain effective communication with case managers, families, guardians, and other members of the support team.
• Ensure program compliance with all applicable 245D licensing requirements, policies, and procedures.
• Conduct site visits for persons served in individual placement settings.
• Maintain a visible presence within the program through role modeling, staff support, and quality oversight.
• Coordinate admissions, service changes, and discharges in collaboration with the Program Director.
• Develop, implement, and maintain person-centered service plans with measurable, outcome-based goals.
• Build positive relationships with clients while providing mentorship and guidance to staff.
• Develop positive behavior support strategies as needed in consultation with the Program Director and Mental & Behavioral Health Specialist.

Qualifications and Skills:

• Bachelors degree in human services, education, or health and 1-year direct care experience supporting persons with intellectual or developmental disabilities OR Associates degree in related field and 2 years direct care experience supporting persons with intellectual or developmental disabilities.
• Strong communication skills and confidence speaking with individuals and groups.
• The ability to understand and apply policies and procedures.
• Critical thinking and problem-solving abilities.
• Comfort using computers and learning new technology.

• Must be 18 years of age or older, possess a valid MN Drivers License and insurable driving record.

• Ability to pass a DHS background check and drug screening.

About WACOSA:

From a grassroots organization, WACOSA has grown dramatically over the years, serving over 650 adults with disabilities having one or more cognitive and/or physical challenges. WACOSA s services are provided at our five program locations, located in Waite Park, St. Cloud and Sauk Centre, MN.

Our programs provide a wide variety of personal life enrichment activities, employment and career options, and volunteering and community connection opportunities. The clients we serve help us develop an ever changing, wide ranging, menu of services that meet their individual goals, needs and dreams.

Our mission is to provide individuals with disabilities the opportunity to work and live in their community.

EO/AA Employer