Shift Lead
Whistle Express Car Wash
Shift Lead
As a shift lead, you'll help ensure that every shift runs smoothly by supporting the team and delivering a great customer experience. You'll engage with customers, assist with daily operations, uphold site standards, and step in to lead the team when management is not on-site to ensure both staff and customers are assisted.
Customer Engagement
- Greet customers as they arrive and provide a positive, friendly experience.
- Answer customer questions about services, wash options, and memberships clearly and courteously.
- Promote unlimited wash memberships and other offerings to drive engagement and sales.
- Educate new customers on the variety of wash packages and services available.
- Observe customer interactions to identify opportunities to enhance service and provide feedback to the team.
Operations & Safety
- Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process.
- Prepare vehicles for washing by checking for loose items and removing obstacles as needed.
- Monitor equipment during operations, identifying and reporting any malfunctions or issues.
- Follow and enforce all safety protocols to protect customers, team members, and equipment.
- Assist team members in resolving operational issues quickly to keep the site running efficiently.
Team Leadership
- Serve as a key holder and perform opening and closing procedures accurately and on time.
- Lead the team during shifts, providing direction and support in the absence of the site leader or assistant site leader.
- Delegate tasks to team members to ensure smooth site operations throughout the shift.
- Monitor team performance and provide guidance or feedback as needed to keep operations on track.
- Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.
Attention to Detail
- Inspect each vehicle before and after the wash to ensure it meets quality standards.
- Uphold the "sparkle assurance" by checking for missed spots, streaks, or any other issues.
- Report any equipment or operational issues that could affect wash quality.
- Provide feedback or guidance to team members to help maintain consistent wash quality.
- Continuously look for ways to improve processes to exceed customer expectations.
Vacancy posted 5 days ago
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