Service Maintenance Technician II

About The Community Builders (TCB) Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive. Position Description Under the direction of the Service Maintenance Manager, the Service Technician III is responsible for promptly responding to all service requests, apartment turnover preparation, and the preservation and maintenance of the property. This Lead Tech role will have a high degree of building trades skills and work independently to handle a variety of apartment interior, exterior, and site grounds. The Service Technician III is vital to the success of the property’s maintenance, through excellent customer service focus and positive, productive relationships with other team members. This position requires five days a week in office. Responsibilities Diagnose and perform repairs for appliances, carpentry, hardware accessories, masonry, painting, basic electrical, plumbing, and HVAC. Respond and complete all service requests and on‑call emergencies in a timely and professional manner as directed by the Community Manager or Service Manager. Complete or monitor vendor preventive maintenance task completion for building systems, equipment, and components. Prepare and perform repairs to vacant apartments to be ready for new resident move‑ins. Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal. Prepare and make repairs for REAC/HQS inspections and audits. Maintain maintenance shop and inventory to company standards, working with a safety mindset and wearing appropriate PPE. Be available for weekend work, on‑call rotation, and emergency service call duties. Assist Maintenance Supervisor in providing technical guidance to Maintenance Tech I and II. Assist Maintenance Supervisor with contractor/vendor management. Knowledge, Skills And Abilities Ability to read, write, understand, and communicate in English; bilingual skills a plus. Basic skills with computer and handheld devices. Knowledge of Federal Fair Housing Laws & Guidelines a plus. Knowledge of all hand and power tools, cleaning supplies, and Personal Protection Equipment (PPE). Valid driver’s license and reliable transportation. Strong attention to detail, organization, time‑management, and problem‑solving skills. Superior customer service skills, including the ability to manage difficult customers and/or situations. Physical Demands & Work Environment Occasionally ascends/descends a ladder to service lights and ceiling fans. Frequently moves equipment weighing up to 50 pounds across sites. Constantly works in outdoor weather conditions. Education & Experience High school diploma or equivalent required. Trade school or at least 5 years of progressive responsibility in property management or hospitality. Experience in diagnostics and troubleshooting. Minimum 5 years of advanced hands‑on repair experience in three or more building trades. REAC/HQS experience preferred. Industry‑trade certifications/​degrees (NAHMS, CAMT, OSHA, HVAC, ETC) preferred. Benefits Medical, dental, and vision insurance. 12 paid holidays & tenure‑based PTO accruals. Employer contributions to Health Savings Accounts. Company‑paid life & disability insurance. 403(b) retirement plan with company match. Tax‑advantaged accounts: commuter/parking, medical & dependent care FSA. Hospital & critical illness insurance. Confidential, 24/7 employee assistance program. The Community Builders is an equal opportunity employer. #J-18808-Ljbffr