Application Consultant - ServiceNow

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As a ServiceNow Consultant, you will partner with business stakeholders and technical teams to design and implement ServiceNow solutions that address complex business challenges. You will leverage your expertise in ServiceNow capabilities and business processes to translate requirements into scalable solutions, configure platform functionality, and support successful project delivery.

Responsibilities

• Gather, analyze, and translate business requirements into ServiceNow solutions.

• Design and configure ServiceNow capabilities aligned with client needs.

• Provide functional expertise across one or more ServiceNow modules.

• Collaborate with developers, architects, and stakeholders throughout project delivery.

• Lead solution discussions and support implementation activities.

This Job can be Performed from anywhere in the US.

Required technical and professional expertise

• Strong hands-on experience configuring ServiceNow solutions in implementation environments.

• Proven ability to translate business requirements into scalable ServiceNow designs.

• Good knowledge of one or more ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or Source-to-Pay.

• Ability to work independently with stakeholders and drive solution discussions.

• ServiceNow Certified System Administrator (CSA) certification.

Preferred technical and professional experience

• Additional ServiceNow module certifications.

• Experience supporting end-to-end ServiceNow implementations.

• Industry experience within Telecommunications, Utilities, Manufacturing, or Automotive environments.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.