IT Support Analyst I

IT Support Analyst I

Immediate need for a talented IT Support Analyst I. This is a 12 Months Contract opportunity with long-term potential and is located in Sacramento, CA (Onsite).

Pay Range: $20 - $21/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Provides client desktop support with basic level technical understanding and capability (Tier 1) in Microsoft Operating Systems, Microsoft Office Suite, and computing in an enterprise network environment. In Tier 1 technical scope, effectively troubleshoots desktop and mobile computing devices, network, and peripheral issues.
• Identifies and engages needed resources to remedy problems.
• Diagnoses and resolves technical issues that require in-depth analysis, such as application, hardware, and software problems.
• Takes appropriate action (e.g., phone calls, pages, emails, etc.) to contact responsible support personnel to handle system wide events (e.g., system outages, software rollouts, down servers, application failures, etc.)
• After-hours analysts provide support after core hours.
• Contacts On-call support for urgent issues on applications used by clients.
• Administers active 2-way communications and "knowledge transfer" within assigned team/function, both planned/advance notice and real-time.
• Fosters strong Teamwork culture intra and inter TSC, with team staff, colleagues, partners, and stakeholders.
• Create/Assign incident tickets and work orders based on priority, impact, and complexity to the appropriate fix agents.

Key Requirements and Technology Experience:

• Must have skills: Minimum 1 year of experience in IT service/help desk operations or Desktop Support
• High School or equivalent experience required
• Must be available to work varied shift schedule in a 7 X 24-hour operations center environment
• Must be available to work onsite in Sacramento, CA

Our client is a leading Utility Industry and we are currently interviewing to fill this and other similar contract positions.