Fitness Consultant

03rd September, 2026

Position Summary


Provide expert guidance, earn customer trust, execute the full sales process, and contribute to a professional,
high-performing store.


The Retail Fitness Consultant is responsible for helping customers select complete fitness solutions that
support their goals, budget, space, and long-term needs. The role requires strong product knowledge,
disciplined follow-through, accurate transaction processing, teamwork, and active ownership of the store
environment.


Hourly Pay: $15/hour
Commission: 4.75% - 7.75% on gross profit


1 | Professional Standards
Represent G&G Fitness Equipment with integrity, accountability, and full compliance with company expectations.
• Know and follow all written policies, standards, procedures, and training requirements.
• Take ownership of personal performance, conduct, development, and results.
• Attend and actively participate in all required meetings and training sessions.
• Accept coaching professionally and apply agreed-upon improvement plans.


Successful performance means:
• Company policies and standards are followed consistently whenever representing G&G Fitness
Equipment.
• Required performance tools, evaluations, and development activities are completed accurately and on
time.
• The consultant demonstrates dependable attendance, preparation, professionalism, and follow-through.


2 | Product & Market Expertise
Build the knowledge required to make confident, accurate, and credible recommendations.
• Maintain thorough knowledge of the features, benefits, specifications, and appropriate use of all products
carried in the store.
• Understand general fitness principles and how equipment may support a customer's health, wellness, and
performance goals.
• Maintain working knowledge of competitors, their websites, represented brands, major product specifications,
pricing, and positioning.
• Understand current G&G Fitness Equipment and manufacturer promotions, dates, special pricing, promotional
SKUs, sell-down lists, and spiff opportunities.
Successful performance means:
• Accurately answers product and general fitness questions from customers, coworkers, and manufacturer
representatives.
• Recommends products based on the customer's stated goals, intended use, physical considerations,
space, and budget.
• Explains G&G Fitness Equipment's value and product advantages without disparaging competitors.
• Locates and applies current promotional information correctly during the sales process.
Retail Fitness Consultant Job Description | 2


3 | Sales Execution
Deliver a complete, professional sales presentation and consistently pursue the right solution for the customer.
• Greet customers promptly, build rapport, ask effective questions, and thoroughly demonstrate appropriate
products.
• Recommend the best-fit solution based on the customer's needs, including appropriate accessories,
protection, preventive maintenance, financing, delivery, and installation options.
• Ask for the sale and handle questions, objections, and negotiations within company policy.
• Capture contact information and establish a follow-up plan when a customer does not purchase immediately.
• Meet or exceed written monthly sales and profit goals and maintain company expectations for key sales-
performance measures.
• Remain capable of completing a professional role-play or observed sales presentation when requested.
Successful performance means:
• Sales presentations consistently follow the company's core sales process and demonstrate strong
probing, product selection, value presentation, and closing behaviors.
• Relevant add-ons and complete-solution components are presented naturally and accurately.
• Customer information and every meaningful follow-up attempt are documented in the approved system.
• Performance in sales, profit, closing percentage, dollars per ticket, lines per ticket, and positive reviews
meets or trends toward company expectations.


4 | Customer Care & Follow-Through
Remain a resource before, during, and after the sale.
• Follow up consistently with all customers who authorize future contact until they purchase or request
otherwise.
• Complete required thank-you and post-sale customer-care activities within established company time frames.
• Keep customers informed about special orders, product requests, availability, and order status.
• Maintain relationships with previous customers and appropriately share relevant sales, events, products, and
opportunities.
• Address concerns and complaints with empathy, professionalism, urgency, and sound judgment.
Successful performance means:
• Customer contact information, preferred methods, outcomes, promised actions, and follow-up dates are
recorded accurately.
• Required post-sale outreach is completed and documented according to the current customer-care
process.
• Customers receive proactive updates when orders or requests require additional time or action.
• Issues are resolved within the consultant's authority; unresolved concerns are escalated promptly to
management.


5 | Transaction & Money Handling
Process every sale and form of payment accurately, securely, and in accordance with company policy.
• Collect all amounts due and process cash, checks, credit cards, financing, deposits, and payouts accurately.
• Complete financing documentation accurately, obtain required approval, and explain financing terms clearly.
• Count, balance, and maintain the cash drawer at opening and closing; document and report all discrepancies.
• Complete end-of-day deposits and supporting documentation accurately and on time when assigned.
• Confirm payment requirements are satisfied before scheduling or releasing customer product.
Successful performance means:
• Product codes, pricing, discounts, taxes, payment details, and customer information are entered correctly.
• No credit is extended without approval and no transaction bypasses required controls.
• Cash, checks, deposits, payouts, overages, and shortages are counted, recorded, secured, and reported
according to procedure.
Retail Fitness Consultant Job Description | 3


6 | Store Operations & Inventory
Help maintain a spotless, safe, accurate, well-stocked, and customer-ready store.
• Clean assigned showroom, equipment, windows, doors, offices, warehouse areas, break rooms, and
restrooms to company standards.
• Keep the sales floor safe, easy to navigate, fully functional, inviting, and free of boxes or non-sales debris.
• Ensure displayed products have accurate price tags, available options, accessories, and accessible sales
information.
• Build, move, rearrange, or disassemble floor models as needed and assist with quarterly floor-layout updates.
• Follow all procedures for invoicing, product movement, transfers, customer pickups, deliveries, and inventory
counts.
• Maintain awareness of frequently sold inventory, aging floor models, and products at higher risk of loss.
Successful performance means:
• Products are pulled, invoiced, transferred, and documented with complete accuracy.
• All floor models are clean, complete, safely displayed, and in working order; service needs are reported
promptly.
• The consultant supports inventory reconciliation and verifies inbound and outbound products carefully.
• The store remains presentation-ready throughout the business day, not only at opening or closing.
7 | Teamwork & Administrative Discipline
Support the team, protect the customer experience, and complete required documentation.
• Assist customers and coworkers based on business need, regardless of who may ultimately receive sales
credit.
• Apply fair judgment when sales involve more than one consultant and raise disputes appropriately.
• Support coworkers with operational tasks when available and qualified to do so.
• Keep invoices, closing documents, pending-action paperwork, spiff forms, and commission documentation
complete, organized, and timely.
• Monitor assigned open orders and responsibilities until each item is fully resolved.