Applications Engineer

Job Description

Job Description

An innovative, expanding, international company rooted in the Annapolis/Kent Island area of Maryland is looking for a talented, experienced, customer facing professional to fill their Applications Engineering role. This individual will become the resident expert on company products and offerings to help develop and recommend solutions. As a customer centric, family-oriented organization, we focus on career minded individuals searching for their once in a lifetime opportunity to join our winning team! This position will report directly to the Technical Operations Manager.

Responsibilities:

• Provide technical support to service technicians, customers, and internal teams regarding compressor systems, controls, and related equipment
• Assist in troubleshooting electro-mechanical systems and control panels through analysis of operating data and customer feedback
• Assist with root cause investigations and corrective action recommendations to improve product reliability and service performance
• Participate in customer meetings and visits where needed in support of the Service Team
• Provide Engineering support for internal communications and external visits as part of the Customer Support Team
• Propose custom solutions that align with customer goals
• Create and conduct product demonstrations, presentations, and hands-on trials in support of the Service Team
• Ensures all required specifications and applicable industry standards have been met, while following all quality processes
• Collaborates with Procurement in supplier sourcing, and provides recommendations on product lines, vendors, and components to execute new designs and changes
• Up to 30% travel may be required
• Other duties as assigned

Education and Experience:

• BS in Mechanical Engineering or related field required
• 3 years minimum related experience in compressed air and gas or similar industry
• Clear understanding of CTO (Configured to Order) and ETO (Engineered to Order) strategies
• Must have experience working in a team environment
• Demonstrates skills working directly with internal and external customers
• Ability to multi-task and prioritize, within high-paced environment
• Advanced skills in Microsoft Office Suite; Word, Excel, PowerPoint
• Clear understanding of project flows and manufacturing processes
• Capable of critical thinking and working autonomously between teams
• Technical documentation creation and review required
• Experience working under ISO9001 preferred
• CRM and inventory management software experience preferred

Benefits & Compensation:

• Salary commensurate with experience
• Company subsidized Medical, Dental, and Vision benefits effective the first of the month following 30 days of employment, 401K with 3% Safe Harbor Contribution, Bonus, 13 paid vacations days, 5 paid sick days and 12 paid holidays
• Growth opportunities are available