HVAC Cooling Customer Engineer II - Red Oak

Cooling CeA Cooling CE is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The Cooling CE is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Cooling CE is also required to maintain continuous communication with Area/District Offices, and direct manager.Responsibilities:Role:Rely on direction to accomplish goalsPerform a number of work-related tasksCapable of working under direct supervision or independently based upon trainingMaintain certifications per Job requirementsTechnical:Render on site and phone assistance to customers.Communicate with National Technical Support on equipment issuesPerform work related tasks according to company guidelines for scheduled maintenanceImplement Field Change Notices according to published guidelinesKeep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service TipsSafety:Operate in a safe manner in accordance with published safety guidelinesMust wear appropriate PPE as per company guidelines and accordance with job dutiesAdhere to work hours policy guidelines – "14 hours rule"Report all work related accidents or injuries within 24 hours to the appropriate personnel.Administration:Provide accurate and timely reporting according to company guidelinesTimecards, expense reports, mileage reports, ticket closure, forms et al.Maintain individual inventory in accordance with company policyMaintain company property according to company policiesVehicle, credit cards, PPE, test equipment, laptop, pager, et al.Customer Satisfaction:Provide proper and adequate communication to internal and external customersProvide estimated time of arrival to the customer for where applicableComplete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignmentStrive to provide all customers a "first time fix" for their equipmentMaintain customer satisfaction rates according to company guidelinesAttend Customer Meetings as requiredPerformance:Maximize productivity by combining service opportunitiesComplete all work in an efficient and timely mannerCapable of making technical and commercial decisions under pressureProperly evaluate site and equipment for appropriate billing statusMaintain productive utilization rate according to company guidelinesPerform inventory cycle counts according to company guidelinesAdhere to company dress code and safety regulationsMeet or exceed on-site response time requirements for each customerUnderstand and comply with company startup/escalation processes and proceduresMaintain proper and adequate level of internal communicationsManagers, co-workers, Support Services, electronic communications, et al.Perform several work-related tasksCapable of working under direct supervision or independently based upon trainingMaintain certifications per Job requirementsQualifications:Required experience (one or more of the following)High School Diploma or G.E.D. equivalentHVAC – Certificate Program degree or equivalent experience in the field.Six years military experience in a related fieldEquivalent industry experience with EPA refrigerant licenseBasic electrical knowledgeInterpersonal SkillsProfessionalReliableTeam PlayerFamiliarity with electrical / electronic test equipment and fundamentalsMust be able to read and interpret electrical line diagrams and blueprintsWorking knowledge of OHM's law and HVAC theoryTechnical skillsAbility to make basic site evaluation skills to include: environmental temperature, and general operating conditionsElementary fix/repair techniques based on directed supervisionCapable of completing tasks and return unit to full operating conditions based upon directed supervisionAbility to summarize and report all work related tasks performedStrong skill sets:Communication skillsCustomer service skillsTroubleshooting skillsSafety proceduresOrganizational and planning skillsComputer skillsMechanical aptitudePhysical & Environmental Demands:While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 poundsExtreme cold (below 32*)Extreme heat (above 100*)Noise Level (Medium / High need to shout to be heard)Working around moving machinery (fork-lifts, tractors)Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)Work outdoors (no effective protection from weather)Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.Working Conditions:Travel is requiredFlexible schedules (weekends, evenings, and holidays)May have on-call responsibilityValid driver's licenseMust be at least 18 years old