General Manager

Description

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

Salary Range: $68K - $83K

Role:

The primary role of the General Manager is to provide leadership, guidance and support to the team, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive.

Responsibilities & Duties:

• Development and execution of operational plans for the hotel, ensuring revenue and guest satisfaction targets are achieved, forecasting financial plans and preparing the annual hotel budget

• Leading all associates to achieve BLA’s service and satisfaction targets through positive guest experiences

• Ensuring proper preventive maintenance of the physical property, mechanical and IT systems, guest rooms, public space, back of the house and exterior following the processes established by BLA.

• Managing loss prevention and risk management policies, safety standards and claims reporting

• Empathizing and engaging with associates to continually improve hotel culture and embrace BLA core values; Excellence, Passion, Integrity, Inclusive

• Manage direct reports by ensuring employment practices are followed, such as recommendations on employment decisions, corrective action, supporting performance management;

• Take part as a leader in the community and maintain a positive image for the property and BLA;

• Daily involvement in the Sales and Revenue Management function. Supporting sales and revenue through outstanding guest service to each guest and group

• Any and all other work as required to complete the primary role of the position.

Qualifications & Requirements:

• Two (2) and more years’ experience as a General Manager of a hotel with Branded property experience.

• Extensive experience with rooms and F&B.

• Working knowledge of hotel operations – including marketing plans, security and safety programs, personnel and labor relations, budget forecasting, quality assurance programs, maintenance repairs, long range planning.

• Bachelor’s degree in hotel management, business, or related field; or equivalent combination of education and experience.

• Expertise in standard hotel management systems.

• Hands-on leadership – our General Managers work directly with all their associates.

A GROWING HOTEL MANAGEMENT COMPANY – COME JOIN US!

We value our associates with competitive compensation plans and other benefits and perks. Some of these benefits include:

• Weekly pay

• Paid vacation, sick days and holidays

• Medical, dental, vision insurance

• 401K Retirement plan with company match

• Travel discounts on our branded properties

• Career growth opportunities

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Qualifications

Skills

Preferred

• Microsoft Office: Advanced

• Presentation Skills: Novice

• Excel Software: Novice

• Microsoft Word: Novice

Behaviors

Preferred

• Team Player: Works well as a member of a group

• Innovative: Consistently introduces new ideas and demonstrates original thinking

• Thought Provoking: Capable of making others think deeply on a subject

• Leader: Inspires teammates to follow them

• Enthusiastic: Shows intense and eager enjoyment and interest

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

• Self-Starter: Inspired to perform without outside help

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

• Peer Recognition: Inspired to perform well by the praise of coworkers

• Goal Completion: Inspired to perform well by the completion of tasks

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Preferred

• Bachelors or better

Licenses & Certifications

Preferred

• Shuttle Driver

Experience

Preferred

• Prior hotel management experience preferred

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.