Field Training Specialist - Commercial Laundry

Field Training Specialist - Commercial Laundry

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.

The Field Training Specialist (Commercial Laundry) is responsible for providing expert technical support and hands-on training to customers and partners. This role ensures that users fully understand the features, operation, and maintenance of LG's commercial laundry products. The ideal candidate will build strong customer relationships, deliver effective training sessions, and serve as a trusted technical resource and product expert in the field.

Qualifications:

• Service Training: Train customers' laundry service teams on LG's commercial laundry equipment, ensuring they are proficient in operation, maintenance, and basic repairs.
• Troubleshooting Support: Provide technical support to customers via phone or onsite visits to troubleshoot and resolve issues related to LG commercial laundry equipment.
• Monitor Machine Performance: Gather and analyze feedback from customers regarding machine performance, report findings, and collaborate with the factory team to address areas for improvement.
• Field Testing Support: Work with customers to install and monitor test products, ensuring the product and quality meet customer expectations prior to launch. Visit site locations, report findings, track issues, and collaborate with the factory for improvements before launch.

Education / Experience:

• Ability to clearly and effectively communicate complex technical information to both technical and non-technical audiences.
• Strong understanding of commercial laundry equipment and systems, including troubleshooting and basic repair techniques.
• Excellent interpersonal skills for building strong client relationships and resolving issues promptly and professionally.
• Quick thinking with the ability to analyze and solve complex problems under pressure.
• Illinois resident preferred, but open to the right candidate regardless of location. When not traveling, work remotely.
• Approximately 50% of travel is required to support customers onsite and deliver training.

Benefits Offered Full-Time Employees:

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors:

• Eligible for the relevant benefit programs offered through our partner agencies.

Privacy Notice to California Applicants

Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: View phone number on click.appcast.io or View email address on click.appcast.io. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.

All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.