Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Competitive salary
• Opportunity for advancement
• Training & development
• Bonus based on performance
• Flexible schedule
• Health insurance
• Paid time off

ABOUT OUR AGENCY:
I opened my agency in 2026 and am excited to be building a brand-new team from the ground up. Before becoming an agent with State Farm, I worked in medical device sales, where I developed a passion for helping people, building relationships, and finding solutions to meet their needs.

I’m a graduate of Indiana University and a lifelong resident of the Indianapolis area. Outside of work, I enjoy sports, golfing, and attending live music events whenever I get the chance. As a new agency, I’m looking forward to becoming deeply involved in the community and building strong relationships throughout Greenwood and the surrounding area.

Our agency offers PTO, paid holidays, health benefits, licensing reimbursement, and a strong commitment to work-life balance. I’m dedicated to creating a workplace where people enjoy coming to work, feel supported, and have opportunities to grow.

Our culture will be built around teamwork, communication, and a shared commitment to success. We’ll work hard, have fun, and focus on building meaningful relationships with both customers and the community. I’m looking for someone who listens well, asks great questions, communicates effectively, and enjoys solving problems. The ideal candidate is dependable, career-minded, and motivated to grow with a new agency.

If you’re looking for more than just a job and want to help build something special from the beginning, this could be a great fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Chad Murray - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.