Project Engineer - Field Services

Job Description

Job Description

Benefits:

• 401(k)
• Dental insurance
• Paid time off
• Vision insurance
• Wellness resources

Must live within 80 miles of the Southern California Metropolitan area
JOB SUMMARY:
The Project Engineer (Field Services) is responsible for providing hands-on technical expertise within the service delivery department, with a focus on on-site project execution and infrastructure deployment. The role will collaborate with other members of professional services including project managers, solutions architects, and other project engineers, while also independently leading and delivering assigned projects.
The Project Engineer is responsible for executing technical project work, including office moves, infrastructure installations, and endpoint deployments, as well as identifying and implementing the technical needs of clients. This role will both own assigned projects and support other engineers by performing on-site work and assisting with deployment activities. When travel is not required to complete assigned tasks, the Project Engineer will work remotely.
The employee will have a positive attitude and the ability to work with minimal management in a team environment where every member is an important part of the companys success. All employees will adhere to the companys core values and align themselves to the companys vision and mission.
DUTIES AND RESPONSIBILITIES:
The Project Engineer is a remote position with travel required. Engineer will be responsiblefor frequent on-site work at client locations throughout the Southern California Metropolitanarea.
Be a technical team member within the department to implement and support technicalsolutions as required for client and internal engagements.
Perform on-site project work, such as office relocations, infrastructure deployments, rack andstack, network hardware installations, and endpoint rollouts.
Support project execution for other engineers by performing on-site implementation tasks,cutovers, and deployment activities.
Execute detailed project plans, runbooks, and standardized deployment procedures toensure consistent delivery.
Responsible for assigned projects from kickoff through completion, including coordinationwith project managers, scheduling of tasks, and ownership of technical delivery.
Provide real-time status updates, identify risks, and escalate issues appropriately duringproject execution.
Assist with site assessments and provide feedback to improve project planning and solutiondesign based on field experience.
Achieve an 85% billable utilization for overall time including time for active client projectsand professional service requests
Maintain at least a 90% CSAT score on projects delivered
Create, update and maintain client information in our documentation system as changes in their environment occur.
Provide exceptional customer service and timely technical expertise on projects.
Will individually track personal metrics on projects hours for actual vs. scheduled as well as billable time percentage.
Conduct network discoveries and client onboarding for new managed service clients.
Submit proactive and appropriate infrastructure upgrade/project opportunities to solution architects to enable a more productive, secure and stable environment in line with best in class IT practices.
Resolve client technical issues with little escalation.
Adhere to and help improve service delivery procedures and company security protocols.
Stays current with the newest technologies and actively pursues certifications in line with the service delivery strategy.
Document and account for all time worked within the ticketing system
Participate in the OnCall rotation as a technical resource
Perform all other duties as required by your supervisor.
The company reserves the right to add or change duties and responsibilities at any time.
REQUIREMENTS:
Experience in multiple technologies including physical and virtual infrastructure, networking components, and Microsoft environments
Minimum 3+ years of experience within relevant IT fields
Reliable transportation is required to perform essential job functions, including frequent travel to client sites
Compliance with all legal requirements to operate a motor vehicle within California, including but not limited to: a valid drivers license, current registration, no disqualifying motor vehicle violations.
Experience working for a Managed Service Provider (MSP) or IT Service Providers
Proficiency in configuring and managing of network Infrastructure including firewalls, switches, wireless access points and VPN technologies
Proficiency in configuring and managing Enterprise Infrastructure including Hyper-V or VMware (ESX/vCenter), Virtual Desktops and other hardware including physical servers and storage appliances.
Experience with configuration and support of major Microsoft technologies including Entra ID, Intune, Office365, Azure, SharePoint, Teams and on-premises operating systems
Familiarity with MSP tools like Autotask PSA, Datto RMM and BCDR, BrightGauge and Hudu
Familiarity with PowerShell and other scripting languages for application deployment, reporting and automation
Familiarity with security technologies, risk management and industry frameworks or standards such as CIS, NIST and SOC2 or similar
Associate or bachelors degree, in computer science, information sciences, or related field preferred
Experience within the Legal Industry or Legal technology preferred
Experience with virtual desktops, Thin Clients, AVD, DaaS or Windows 365 PC
Ability to work effectively in high-pressure project environments, including after-hours and time-sensitive cutovers
Current Microsoft Certificates & CISCO Certifications as plus
Located within 80 miles of the Southern California Metropolitan area
QUALITIES :
Demonstrates professionalism, discretion, and good judgment in all interactions with co-workers, clients, and others.
Takes initiative and possesses the ability to work independently.
Strong decision-making, detail-oriented and outstanding project management skills.
Demonstrates excellent time management.
Passion for delivering remarkable client experience and success.
Proven analytical and creative problem-solving abilities.
Self-motivated, reliable and punctual.
Ability to multi-task, pivot and adapt to changes quickly.
Demonstrates excellent verbal and written communication skills.
Understanding of support tools, techniques, and how technology is used to provide IT services.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit while using hands to control a computer or other technologies. The employee is occasionally encouraged to stand, walk, and stretch with hands and arms.

Flexible work from home options available.