Customer Service Representative

Job Description

Job Description

The World We’re Building

We are building a clinic where patients feel seen, known, and cared for the moment they walk through the door.
Where details matter.
Where the front desk sets the tone for healing, trust, and momentum.

This is not a passive front desk.
This is the heartbeat of the clinic.

Who You’ll Work With & The Mission You’ll Join

You’ll work alongside clinicians who care deeply about doing things the right way.
You’ll support patients who are often anxious, hurting, or overwhelmed—and help them feel safe and confident.

Our mission is simple:
Empower people to take control of their recovery so they can get back to doing what they love.

Your impact starts before the treatment ever begins.

Our Culture (Read Carefully)

We value ownership over excuses.
We care about people and performance.
We believe excellence is built through consistency, not intensity.

Read This Before You Continue

Only keep reading if, deep down, you’re saying:
“HELL YES. I like responsibility. I like standards. I like doing things right.”

If you want a job where you can coast, blend in, or be reminded what to do—this is not it.

Responsibilities The RoleRole Title

Client Care Specialist (CCS)

Role Summary

You are the first impression.
You manage the flow of the clinic.
You protect the schedule, the patient experience, and the details that keep everything running smoothly.

You are patient-facing, detail-driven, and accountable.

How This Role Serves Our Mission

By ensuring every patient feels welcomed, informed, and supported—while keeping schedules optimized, documentation accurate, and care uninterrupted.

You Will LOVE This Role If You Love To:

1. Greet patients by name and make people feel immediately at ease

2. Keep schedules tight, optimized, and flowing smoothly

3. Handle details like intake forms, insurance, and documentation with precision

4. Communicate clearly and confidently with patients and clinicians

5. Proactively solve problems before they become issues

6. Stay busy, organized, and useful in a fast-paced environment

Required Skills You Are a High Performer If You…

You will thrive here if and only if you are:

• Patient-centric — you genuinely care how people feel

• Empathetic — calm, warm, and grounded under pressure

• Proactive — you don’t wait to be told

• Responsible — you own outcomes, not just tasks

• Reliable — people can count on you without reminders

• A team player — you support clinicians and teammates

• Excellence-driven — details matter to you

• Innovative — you look for better ways to do things

• Compassionate — especially when patients are stressed

• Hard-working — consistent effort every day

• Grateful — you appreciate the opportunity to serve

• Resilient — you adapt and recover quickly

Final Word

This role matters.
The standards are high.
The impact is real.

If that excites you—we want to meet you.

Apply only if you’re ready to take ownership and raise the bar.