Industry Consulting Manager - Filenet Developer

Industry Consulting Manager

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking an Industry Consulting Manager to join our team in Phoenix / Chandler, Arizona (US-AZ), United States (US).

Skill Set Required –

- IBM FileNet 5.x Expertise w.r.t. development, configuration and operational aspects - project deployment execution, IBM Filenet upgrades and production support. - IBM FileNet Administration, Changes, Configuration - Content Mass updates (using FileNet APIs) - IBM FileNet Patching - IBM FileNet Vulnerabilities and Remediation - IBM FileNet Sweep to migrate contents - Integration with Storage Devices - Unix/Linux Commands/CLI - Oversight & execution of deployments, troubleshooting and support activities - Monitoring and Alerting Tools- Splunk, Appd, Prometheus, Grafana. etc. - Integration with Cloud capabilities/storage grid, and other cloud tech stack, tools and technologies and command line interface (CLI). - Familiarity with Object and File Storage. - Issue Resolution, ensuring stability of the applications and platform. - Drive new initiatives like Automation, Cloud transformation in the platform, instrumentation of monitoring/alerting across applications and platform level - Drive group discussions about issues identified prior to, and after a deployment. - Troubleshooting complex environment issues in a distributed environment. - Validation of complex system/components and game planning. - Perform Smoke Testing on deployed code/configurations to ensure success of deployment. - Managing Documentation, processes through tools e.g. confluence/JIRA/ServiceNow, lead with clarity and ability to bring structure to operational functions - Design complex system upgrades - Develop a long range plan designed to resolve problems and prevent them from recurring

In this role, the resource will:

• Lead or participate in high level technical concepts spanning technology and business
• Drive solutions to reduce recovery time.
• Partner with cross-organizational teams to ensure end-to-end platform engineering capabilities are implemented, ensuring resilience, high performance, and high availability of the applications.
• Provide cross-functional and cross-organizational coordination on root cause analysis for any production issues.
• Maintain and Guide Automation, execution and undertake analysis of results to ensure that software meets or exceeds specified standards and/or client and technical requirements.
• Manage, coordinate, and communicate solutions, and root cause analysis.
• Support portfolio of applications across technologies.
• Provide technical consultation and support in the development of end-to-end automated software solutions capable of interfacing and integrating with in-house developed or vendor developed solutions or plug-ins via APIs and web services.
• Responsible for production deployments, ensuring governance and controls and act as a gatekeeper for any production environment changes.
• Provide expert counsel to team and senior leadership, advises and mentors team when in need.
• Learn new tools and concepts in platform engineering space to implement automation, building and testing CI/CD pipelines,
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
• Good understanding of new technologies for key management, build resilient systems, security concepts, microservices based architecture, building Active-Active solutions,

Desired Qualifications:

• Familiar with Enterprise Content Management principles and practices
• Strong verbal, written, and interpersonal communication skills
• Understanding of Cloud native technologies and concepts.
• 3+ Years experience in API or Microservices Development.
• 5 + years of experience developing or supporting IT Service Management solutions
• Ability to lead and manage to production goals, deadlines, and various metrics
• Ability to identify root-cause issues/improvement opportunities, and design approaches
• Experience with a customer service mindset and a focus on continuous improvement
• 4+ years of distributed servers platform experience
• 5+ years of application production support experience
• Experience in Ansible,Terraform, and Cloud engineering concepts etc.
• Experience in Application and Server Health Probes.

About NTT DATA: NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.