Service Production Supervisor

1 day ago Be among the first 25 applicants About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions‑free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary As a Service Production Supervisor, you are the heart of our service center's daily operations—the in‑shop quarterback, coach, and strategist rolled into one. You will direct the flow of vehicles through the shop, making the real‑time decisions that drive the pace of production. As a dedicated coach, you will be responsible for the growth and performance of our technicians, mentoring their skills and fostering a culture of excellence and collaboration. You will act as a master facilitator, clearing the path for your team by ensuring they have the parts, tools, and information needed to perform their best work without interruption. Your mission is to orchestrate a seamless, efficient, and high‑quality service experience, empowering your team to get our owners back on their adventures. Responsibilities Lead & Develop Your Team Mentor, coach, and inspire a team of technicians, cultivating a high‑performance culture built on collaboration, trust, and continuous learning. Actively manage team performance, providing regular feedback and conducting performance reviews. Champion the Rivian culture by fostering an inclusive environment where every team member feels valued, motivated, and empowered. Identify and nurture talent, creating clear development paths and providing hands‑on training to elevate the team's technical capabilities. Act as the team's primary advocate, ensuring their needs are met and obstacles are removed. Lead by example, demonstrating a willingness to support any role or task necessary to ensure the team's collective success and uphold service excellence. On‑site cross‑team collaboration (DMO/VO/Sales). Vendor relationship management (Amazon/DSP Accounts). Ensure participation in huddles and enable transparency on performance indicators. Orchestrate the Service Operation Own the daily production rhythm of the shop, from vehicle intake to final quality check, maximizing throughput and efficiency. Dynamically prioritize and assign the workload, matching tasks to technician skill sets and shop capacity. Serve as the operational hub, proactively coordinating with Parts, Service Advisors, and other support teams to eliminate bottlenecks. Champion a first‑principles approach to problem‑solving, constantly seeking and implementing improvements to the service workflow. Ensure Peak Performance & Quality Rigorously monitor repair quality and cycle time, ensuring every vehicle meets Rivian's exacting standards and is returned to the customer on schedule. Analyze key performance indicators (KPIs) such as technician productivity and shop efficiency to make data‑informed decisions for operational improvements. Uphold and enforce the highest standards of safety and organization. Serve as the key escalation point for complex technical or logistical challenges. Review accuracy of tech work order notes. Champion the voice of the customer, ensuring their feedback and concerns are actively considered throughout the service process. Qualifications 5+ years of leadership experience in a high‑volume automotive service environment (e.g., Shop Foreman, Production Manager, or Lead Dispatcher). Deep technical acumen across modern vehicle systems, including high‑voltage, electrical, mechanical, and infotainment domains. Proven experience with lean manufacturing principles or workflow optimization. Strong proficiency with digital tools, including dealership management systems (DMS), repair order tracking, and diagnostic software. Excellent written and verbal communication skills. Natural leader who inspires action and builds trust effortlessly. Exceptional communicator capable of translating complex technical details into clear, actionable information. Master organizer who thrives in a fast‑paced environment, managing multiple priorities without losing sight of details. Resilient problem‑solver who remains calm under pressure and adapts quickly. Passionate about people and genuinely invested in the success, growth, and well‑being of the team. Physical Demands Physical exertion may be required (sitting up to 2+ hours at a time, standing up to 8+ hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners. Strong understanding of written and spoken English. Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. May require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events. Up to 25% travel may be required. Pay Disclosure Salary Range for California Based Applicants: $87,300 - 115,640 (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary Rivian provides robust medical/Rx, dental and vision insurance packages for full‑time and part‑time employees, their spouse or domestic partner, and children up to age 26. Full‑time employee coverage is effective on the first day of employment. Part‑time employee coverage is effective the first of the month following 90 days of employment. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information, disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) record‑keeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Note Please note that we are currently not accepting applications from third party application services. #J-18808-Ljbffr Rivian