Delivery Driver (non CDL)

Pay Rate: $18.50/hour Delivery Driver (non-CDL) is responsible for the timely transportation of products from origin to destination, unloading and staging products at the customer’s place of business. The role focuses on ensuring customer satisfaction through on-time delivery, professional interaction, and strong customer relationships. Key Responsibilities Abide by all Company safety policies and state and federal transportation regulations Assist in verification of all outgoing and incoming product for accuracy in terms of size, amount and type Collect payments from customers in monetary form acceptable to Company Efficiently unload cargo and stage products at customer’s place of business Ensure all administrative paperwork concerning delivery orders required to move with shipments is available for inspection and that appropriate paperwork accompanies delivery Maintain professional representation of the Company in all interactions with customers and through responsible driving Maintain records required for compliance with state and federal regulations, including driver’s logs, records of fuel purchases, mileage records and other records required by law and Company policy Occasionally operate powered industrial vehicles (forklift pallet jacks, order pickers, etc.) Competencies Action-Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm Collaboration - Building partnerships and working collaboratively with others to meet shared objectives Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences Decision Quality - Making good and timely decisions that keep the organization moving forward Drives Results - Consistently achieving results, even under tough circumstances Ensures Accountability - Holding self and others accountable to meet commitments Equipment Utilization - The ability and skill to ensure the optimum utilization of warehouse or production plant, equipment and materials Health and Safety - The ability and skill to manage and apply safe systems of work Masters Service Conversations - Ability to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close Navigates Field Service Interactions - Briefs customer on service interaction, confirms logistics of visit/interaction, defines scope of service interaction, displays appropriate body language, offers alternative or interim solutions, reads the customer’s tone and body language, reflects and plans for future interactions Plans & Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals Policy & Procedures - The ability and skill to monitor, interpret and understand policies and procedures and ensure their alignment with organizational strategies and work objectives Service Into Sales - Ability to recognize sales opportunities during service interactions to enhance overall customer service; presents products and solutions in a compelling way, recognizes clues for added needs, refers added customer needs to appropriate team, transitions from service to sales conversation Verbal Communication - Ability to express ideas, request actions, formulate plans, & policies by means of clear and effective verbal communications Qualifications High School or GED degree, 1-2 years of related experience preferred Skills Navigates Field Service Interactions Policy & Procedures Masters Service Conversations Verbal Communication Physical Demands and Working Conditions Physical Demands Category: Driver Physical Demands: The employee occasionally must stand, walk, sit, use hands to handle or feel objects, reach and lift products up to approximately 50 pounds. Handling of tires or equipment may require lifting heavier weights. Vision requirements include close, distance, color, peripheral and depth perception. Work Environment: Exposure to weather conditions and moderate noise levels. Travel Requirement: Approximately 75% of the time, no overnight stays (CDL drivers will have overnight stays). American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace. #J-18808-Ljbffr