Homewood Suites Akron Fairlawn - Front Desk Agent

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience gurumastering the art of warm welcomes, smooth check-ins, and friendly farewells. You're the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it's a quick question or a big request, you're all about making their stay unforgettable.
• Communication Champ: You know how to get the message acrossclearly, confidently, and with a smile. Whether it's chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you're already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

Set just off I-77, our friendly hotel is located in Fairlawn on the northwest side of Akron, Ohio. An indoor pool, free WiFi access, and a fully equipped kitchen in all suites highlight this hotel in Akron. The Summit Mall is 1.9 mi away from the hotel. Suites include a flat-screen cable TV and coffee maker at Homewood Suites by Hilton Akron/Fairlawn. Kitchens include a dishwasher, stove top, and microwave. At the Akron Homewood Suites you will find a 24-hour mini-market, free newspapers, and a complimentary grocery delivery service. The property offers free parking. We have studio or one-bedroom suite equipped with modern furnishings and thoughtful amenities. Our suites offer complimentary internet access, flat-screen HDTVs and full kitchens, stocked with plates, cookware and silverware. Anyone can host a meeting or training event for up to 47 people at this extended-stay hotel in Akron, OH in our 1,624 sq. ft. boardroom, and print documents in the business center. We offer a complimentary hot full breakfast each morning and a complimentary evening social in our Lodge, Monday through Thursday