Financial Aid Processor

Financial Aid ProcessorThe Financial Aid Processor will be responsible for performing application review, determining eligibility and awarding student financial aid, fund disbursement, and federal and state aid program administration and reconciliation. The Financial Aid Processor will focus on areas of expertise as assigned and will report to a financial aid manager. The Financial Aid Processor will also assist students with understanding the financial aid process for Saint Leo University's programs and providing optimal student service with every interaction via phone and email.Duties and TasksPerform application review and determination of student eligibility to prepare file for student aid awarding. Application review includes:Verification: verify accuracy of data and make corrections as neededFederal database (C-code) resolutionIdentify/resolve conflicting information by collecting additional dataReview financial aid historyEvaluate satisfactory academic progress statusReview exception reports and make corrections as needed to ensure appropriate financial aid eligibilityPerform student awarding and disbursement following federal, state and institutional guidelines.Communicate with students when necessary to resolve processing issues via the Financial Aid TOP desk system.Perform federal aid processing including origination and disbursement reporting, error resolution and monthly reconciliation.Perform state aid processing including determining eligibility, awarding, reporting and reconciliation.Perform financial aid recalculation/revisions related to attendance, enrollment change, special circumstance appeal, satisfactory academic progress appeal, post-screening reason code eligibility changes, additional sources of aid, over award, and over payment.Maintain confidentiality of work related information and materialsProvide information to prospective and enrolled students regarding financial aid program requirements and procedures via inbound telephone calls and email.Research financial aid issues; review forms for completeness, accuracy; verify information reported on student applications and other documentation.Demonstrate integrity, ethical behavior in working with confidential information.Work collaboratively with other departments to ensure that expectations of financial aid service are met consistently.Participate in special events, evening, and weekend work as needed.Contribute to the overall success of the Financial Aid Office by performing other duties as assigned by the management team.REQUIRED KNOWLEDGE, SKILLS AND ABILITIESKnowledgeDemonstrate competencies to work in technology driven operationAnalytical skills, strong interpersonal and communication skills and student-centered customer service orientationMust be able to work in a collegial and collaborative manner within a team environmentDemonstrate success working with students or customers in a service-oriented environmentBachelor's degree from a regionally accredited institutionExperience in financial aid, preferred Employment is dependent upon successful access to the National Student Loan Data System, which requires all federal student loans to be in good standing and not in default and a credit check to review that student loans are not in default.Skills:Demonstrated critical thinking skills and ability to work successfully with cross-functional teams.Detail oriented, excellent time management skillsSuperior organizational skills; ability to execute multiple objectives concurrentlyProficient with Microsoft Word and ExcelAbilities:Ability to react and adjust quickly to changing conditionsAbility to multi-task dailyAbility to produce a high volume of quality work, timely and accuratelyAbility and willingness to work occasional evenings and weekendsENVIRONMENT:The work environment characteristics described here are a representation of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of this position.While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office and University, handle various type of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.NOTICE :The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Saint Leo University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success.Why Work at Saint Leo?What it's Like to Work Here: Ask our employees and the one word they'd use to describe working at Saint Leo University is "Community." Our team members all share the Saint Leo core values, positive attitudes, and problem-solving abilities, enabling them to provide excellent student centered service. Our mission is educating and preparing students for life and leadership in a challenging world. Thank you for your interest in joining the Saint Leo PRIDE!We are committed to providing our employees with the support they need. At Saint Leo, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Available benefits based on employment status (Full Time vs Part Time).FREE Tuition - Employee, Spouse, and Dependents*Tuition Exchange Opportunity - Dependent of Employees*Generous Paid Leave - Sick, Vacation, and HolidaysComprehensive Group Health Plan (Medical, Dental, and Vision)Group Medical Plan includes Teledoc, Surgery Plus, Wellness Incentive Program and more!100% Employer-Funded Health Reimbursement Account100% Employer-Paid Short Term Disability Insurance100% Employer-Funded Employee Assistance Program (healthcare and dependent options)Employer-provided life insuranceDiscounted On-Campus Dining Meal PlansNationwide Pet InsuranceFlexible Spending Accounts403b Retirement PlanWellness Center*Eligibility based on meeting required service period2025 ICUBA Benefits Guide_St Leo