Reservation Specialist

Travel Concierge & Operations Specialist (Remote) Luxury Travel | Aviation Operations | White-Glove Client Experience Location: Remote Working Hours: EST Position Type: Full-Time About the Role We’re hiring for our client, a fast-paced luxury travel and aviation company, seeking a Travel Concierge & Operations Specialist to support high-level travel coordination and real-time operations. This is a high-speed, execution-heavy role — not routine administrative work. You’ll coordinate complex travel logistics, manage live operational requests, and deliver a seamless white-glove client experience across every interaction. This role is ideal for someone who: Thinks quickly under pressure Stays highly organized in fast-moving environments Handles last-minute changes calmly and confidently Takes ownership and executes with precision If you thrive in high-touch client service and operational coordination, this opportunity could be a strong fit. What You’ll Own End-to-End Travel Operations Coordinate complete travel logistics including: Flights Ground transportation Hotels and accommodations VIP and special requests Ensure every detail is executed accurately and efficiently Track schedules, bookings, and client requirements in real time Maintain flawless operational execution with minimal oversight Real-Time Request Management Handle live requests from clients, passengers, and internal teams Manage last-minute changes without disrupting the client experience Prioritize multiple urgent requests simultaneously Maintain composure and accuracy in fast-moving situations White-Glove Client Experience Deliver premium, high-touch service in every interaction Anticipate client needs proactively Coordinate luxury services including: Catering Luxury hotels Executive transportation Maintain polished, professional, and confident communication Vendor & Stakeholder Coordination Liaise with operators, vendors, hotels, and internal teams Ensure all partners maintain white-glove service standards Keep communication structured, proactive, and organized across all parties Problem Solving & Execution Excellence Resolve operational issues quickly without compromising service quality Identify risks before they become larger problems Continuously improve workflows and operational efficiency Maintain accuracy while operating under pressure What Success Looks Like Travel operations executed flawlessly with zero errors Clients receive seamless, premium service experiences Last-minute changes handled smoothly and professionally Communication remains proactive, polished, and organized No operational detail is missed What Makes You a Strong Fit You are extremely detail-oriented and process-driven You stay calm under pressure in high-stakes situations You think quickly and solve problems proactively You are highly organized and execution-focused You take ownership and accountability seriously You are comfortable in constantly changing environments Requirements (Must-Have) Experience Background in one or more of the following: Travel coordination Operations or logistics Concierge or client services Luxury hospitality High-touch or white-glove environments Core Skills Ability to manage multiple real-time requests simultaneously Strong organizational and operational execution skills Excellent written and verbal English communication High attention to detail and accuracy Comfortable operating in fast-paced environments Nice to Have Experience in: Private aviation Luxury travel Hospitality or VIP services Concierge or premium client-service background Experience handling complex, time-sensitive logistics What a Typical Day Looks Like Coordinate travel bookings and operational logistics Handle live client requests and schedule changes Communicate with vendors and internal teams Monitor schedules and ensure flawless execution Solve operational issues proactively Maintain premium service standards across every touchpoint In short: you ensure every client experience feels effortless, premium, and perfectly executed. Why This Role Stands Out High-impact role in luxury travel and aviation operations Fast-paced environment with constant variety Exposure to premium clients and complex travel coordination Opportunity to grow into: Operations leadership Client experience management Travel or aviation operations Interview Process Initial Screening HR Interview Final Interview #J-18808-Ljbffr