Supervisor

Supervisor Job Description

Reports to: Restaurant Manager and Assistant Manager

The Supervisor greets and serves guests, prepares products, maintains food safety and sanitation standards, and handles or processes light paperwork. Exceptional guest service is a major component of this position.

Tasks and Responsibilities includes up to, but are not limited, to:

• Training new staff
• Transfers/Waste of product
• Input Delivery into POS and reconciling to ensure correctly input into system
• Inventory
• Bank Deposits and Change
• Product Order
• Voids/Refunds if/when needed
• How to handle customer complaints
• Person-In-Charge when on shift
• Bi-weekly cleaning tasks
• Constant training of team
• Works to build a team atmosphere among all shifts
• Checking temp logs and action logs
• Handles all aspects as a Sandwich Artist, listed below:

Crew member exhibits a cheerful and helpful manner while greeting guests and preparing their orders, ensuring excellent customer service

Demonstrates a complete understanding of menu items and explains them to guests accurately.

Uses Point of Sale system/cash register to record the order and compute the amount of the bill. Collects payment from guests and makes change.

Performs Cash-In Procedure- accounting for all forms of money, bread, etc.

Prepares food neatly, according to formula, and in a timely manner, while maintaining all local, state, and federal health safety standards.

Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift at all times – every product available at all times

Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up.

Cleans and maintains all areas of the restaurant to promote a clean image. Understands and adheres to the Wash, Rinse, and Sanitize method of cleaning.

Understands and adheres to all quality standards, formulas and procedures.

Maintains a professional appearance and grooming standards as outlined in the employee handbook and following all applicable uniform policies

Performs light paperwork duties as assigned, such as cash in's, daily paperwork keeping, and others as assigned.

Completes University of Subway courses as directed by the Restaurant Manager

Essential Functions

Ability to understand and implement written and verbal instruction in English.

Physical: Must be able to work any area of the restaurant when needed and to operate a computerized Point of Sale system/cash register (cashier). Position requires bending, standing, and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.