Customer Service Representative

Customer Service Representative

Job Category: Customer Service Requisition Number: CUSTO008143

Posted: June 25, 2026

Full-Time

On-site Quarryville, PA 17566, USA

Description

Customer Service Representative Location: Quarryville, PA Work Hours: 8:00 AM to 5:00 PM, Monday through Friday Competitive Compensation Cast your career with Buck Company! Buck Company LLC is seeking a dedicated Customer Service Representative to support our customers and internal teams. If you enjoy helping people, solving problems, and working in a fast-paced environment, this is a great opportunity to build a meaningful career with a global manufacturing leader! Who We Are: Buck Company LLC, located in Quarryville, Pennsylvania, is a family-owned foundry dedicated to melding tradition with precision. For decades, we've been manufacturing high-quality metal castings, serving over 55 different industries. Our skilled team takes pride in hands-on workmanship, state-of-the-art equipment, and an unwavering commitment to integritydelivering products built to last and service rooted in trust. At Buck Company LLC, we value the contributions of our Military Veterans and proudly employ our nation's heroes. Veterans are strongly encouraged to apply. What You'll Do: In this role, you will be a key point of contact for customers and internal departments by:

• Providing friendly, responsive support to internal and external customers
• Managing incoming phone calls and email inquiries
• Accurately entering customer orders into our system
• Assisting customers with product or service questions and resolving issues quickly
• Following up to ensure customer needs are fully met
• Supporting special projects and administrative tasks as assigned

What We're Looking For:

• High school diploma or equivalent required; Associate or Bachelor's degree preferred
• 23 years of customer service or administrative experience preferred
• Strong communication skills, including active listening and clear written communication
• Positive, customer-focused attitude
• Ability to stay calm under pressure while maintaining a sense of urgency
• Strong organizational skills with the ability to prioritize and multitask
• High attention to detail and accuracy
• Proficient computer skills, including Microsoft Office; familiarity with Odyssey software is a plus
• Ability to thrive in a fast-paced work environment

What We Offer:

• Medical, dental, and vision insurance for you and your family
• Competitive salary
• Bonus programs
• 401K retirement plan
• Training opportunities
• Tuition reimbursement
• Paid vacation, PTO, and holidays
• Gym reimbursements, and more!

Join us and be a part of a team that values your contributions and supports your goals!