Auto Service Advisor

Join Our Family-Owned Automotive Team as an Experienced Service Advisor! At our family-owned and operated dealership, we treat our employees like family, fostering a supportive environment where your expertise can shine. With our rapid growth, we’re seeking an experienced Automotive Service Advisor to elevate our customer service and drive our success. About the Role As a seasoned Service Advisor, you’ll be the face of our service department, delivering exceptional customer experiences. You’ll leverage your automotive knowledge to guide customers through maintenance and repair processes, ensuring clear communication and satisfaction. Key Responsibilities Engage with customers in-person, over the phone, via text, or email to understand and document vehicle concerns with precision. Provide expert recommendations on maintenance and repairs based on vehicle mileage, inspections, and technician insights. Build trust with customers through transparent communication and professional service. Collaborate with technicians to ensure accurate diagnoses and timely repairs. Drive service department efficiency and customer retention through proactive follow-ups and relationship-building. What We’re Looking For Proven Experience: 2+ years as an Automotive Service Advisor with a track record of delivering outstanding customer service. Automotive Knowledge: Strong understanding of vehicle maintenance and repair processes. Communication Excellence: Exceptional skills in-person, on the phone, via text, and email. Professionalism: Polished appearance and attention to detail in all customer interactions. Tech-Savvy: Comfortable with service management software and digital communication tools. Driven & Energetic: A passion for success and a proactive approach to problem-solving. Team Player: Thrives in a collaborative, family-oriented environment. Why Join Us Competitive Compensation: Industry-leading pay reflecting your experience. Comprehensive Benefits: Medical, dental, and vision insurance, and paid vacation. Career Growth: Opportunities for advancement in our growing organization. Supportive Culture: A positive, family-like work environment that values your contributions. Ongoing Development: Access to paid training to stay at the forefront of the industry. If you’re an experienced Service Advisor ready to take your career to the next level with a company that values expertise and loyalty, we want to hear from you! Apply today to join our family and make a lasting impact. #J-18808-Ljbffr Stan McNabb Chevy Cadillac of Columbia