Service Dispatcher

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!

DUTIES & RESPONSIBILITIES
The dispatcher will be responsible for handling inbound and outbound calls & scheduling for roadside wrecking/towing services.

DUTIES & RESPONSIBILITIES

Receive Emergency and non-emergency phone calls and record applications information

Enter data in the computer system and maintain logs and records of calls, activities, and other information

Prioritize calls according to urgency and importance

Understanding and providing an appropriate estimated time of arrivals

Effectively determine which driver/operator and truck best fit the service requirements

Monitor the route and location of drivers to coordinate and prioritize their schedule

Communicate with drivers all pertinent information to complete the call

Initiate activities to stay busy and productive during downtime

Ability to stay calm under pressure

Fast, accurate typing with experience in data entry

Billing for auto clubs (AAA/Agero/Gelco and other parties)

Other duties assigned

EDUCATION & TRAINING

High school diploma or GED required; post-secondary education or coursework desired

KNOWLEDGE & EXPERIENCE

Dispatching experience and knowledge is preferred

SKILLS & ABILITIES

Valid driver’s license with a clean driving record

Maintain regular, consistent, and professional attendance, punctuality, and personal appearance

Computer experience and competency required

Have a clear and friendly phone voice

Advanced customer service and communication skills

Capable of working in a fast-paced environment including in emergency situations

Ability to multi-task and be a self-motived team player

WORKING CONDITIONS

WORK ENVIRONMENT

The primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust and vehicle noise.

HOURS / SHIFTS

The annualized pay ranges vary based on work location. The salary range for this position is $16.00 – $24.00 per hour, depending on experience, skills, and qualifications.

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.