Service Engineer

Location: Estero, FL, US Work Regime: Full-Time Contract Type: Open Ended Contract Mission We’re looking for a hands‑on Engineer to install, operate and maintain our cutting‑edge Proton Therapy System (PTS) . You’ll troubleshoot issues, perform routine and corrective maintenance, support hardware/software testing, and contribute to system upgrades and inspections. Your work will directly support clinical operations and global system performance. Challenges we trust you with Document system symptoms, troubleshooting activities, root‑cause findings, and corrective actions accurately to improve knowledge sharing and reduce future downtime. Build trusted relationships with clinical staff by serving as a dependable technical advisor, providing expertise, clear communication, and responsive support throughout the treatment day. Become an integral member of the local service team by sharing knowledge, supporting teammates during critical situations, maintaining operational flexibility, and contributing to a positive, collaborative work environment. Represent the company professionally as the primary technical point of contact for the customer site. Balance technical expertise with empathy and professionalism when supporting clinicians during high‑pressure patient care situations. Operate, maintain, and optimize the Proton Therapy System throughout all phases of deployment, including QA, EHS, development, testing, validation, and clinical operations. Troubleshoot complex electrical, mechanical, software, and integrated system issues. Partner with Engineering and R&D to identify opportunities that improve equipment reliability, serviceability, usability, and overall clinical performance. Perform preventive maintenance, corrective maintenance, system upgrades, and scheduled inspections. Communicate system status, risks, and recovery plans clearly and professionally to customers, leadership, and internal support teams. Support hardware and software testing while minimizing disruption to clinical operations. Participate in unit, integration, validation, and acceptance testing activities. Mentor new team members, subcontractors, and field engineers while fostering a culture of continuous learning. Train customers on the safe, effective, and efficient operation of the Proton Therapy System. And you are also Passionate about improving patient outcomes through exceptional technical service and customer support. Customer‑focused with a proactive, solution‑oriented approach to building long‑term relationships. An exceptional communicator who can translate complex technical issues into clear, confident guidance for clinical users. A trusted partner who builds credibility through professionalism, responsiveness, and sound technical judgment. Compensation and Benefits Approximate Salary Range: $80,000 – $95,000 Variable Pay: Profit sharing, time‑based compensation, “above & beyond” award, referral rewards Core Benefits (100% employer‑paid): Life & AD&D Insurance (1x annual salary) Short/Long‑Term Disability (80% / 60% of pay) Medical, Dental, Vision premium subsidies Health Savings Accounts / Health Reimbursement Accounts contributions Wellness incentives (up to $500/year) 401(k) match (up to 4%) 10 weeks full paid Parental Leave Paid time off: 7 personal + 10 PTO days (first year) Emergency travel & employee assistance Optional Benefits: Voluntary Life Insurance, Pre‑paid Legal, Flexible Spending Accounts. #J-18808-Ljbffr