Customer Service Representative I

Customer Service RepresentativeThe Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. This role requires internet upload and download speeds of at least 80Mbps.ESSENTIAL FUNCTIONS & RESPONSIBILITIES:Answer phone calls, return phone callsAnswer emails from clients, providers and internal referring officesReview previous history of the provider in MedCheck, Scheck and SalesCloudConsult with Supervisor or other departments to clarify answers to inquiriesContact provider to discuss findings at the appropriate levelMaintain reports and spreadsheets as neededAdditional duties as assignedKNOWLEDGE & SKILLS:Knowledge of Workers Compensation fee schedules and regulationsEffective verbal and written communication skillsGood organizational skills and ability to multitaskDetail orientedProficiency with Microsoft applicationsMedical terminology and coding knowledgeEDUCATION & EXPERIENCE:High school diploma or equivalentCustomer service experience working in the Managed Care and Benefit Administration industriesPAY RANGE:CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.Pay Range: $13.94 - $21.48 per hourABOUT CORVEL:CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. CorVel