Asset Protection Associate

Do you love sports, fitness, fashion, or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training. SCHEELS is a leader in the sporting goods industry - driven to create the best experience in the USA for our customers. SCHEELSboasts the largest selection of sports brands in America—offering world-class brands, special attractions, and unmatched customer service. SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in the sporting goods industry. Mentorship and professional development training are a focus throughout your entire career. Responsibilities: Asset Protection Communicate with leadership regarding encounters and investigations Maintain a professional relationship with local authorities and law enforcement agencies Collaborate with law enforcement and other local retailers to identify organized retail crime threats Assist leadership with cash handling and transfers Observe customers and associates for potential acts of theft or fraud Taking appropriate action to prevent theft, apprehending individuals engaged in theft activity when prevention is not effective Conducting surveillance and apprehension of external theft suspects in compliance with company ethical standards and apprehension guidelines Monitor video via CCTV and conduct on-site interviews Maintaining all apprehension and investigation records according to company standards Developing and maintaining knowledge and use of CCTV surveillance equipment Assisting in monitoring store compliance with company policies and procedures relating to theft deterrence, safety, and operational controls, as assigned by the supervisor Maintain a high visible deterrent to crime and positively influence the security incident rate as well as assist with inventory controls Safety Help mitigate security risks to provide a safer environment for employees and customers Welcome all customers, visitors, and vendors professionally and assist them in locating staff within the stores Issue electric handicapped shopping carts to customers and assist in obtaining wheelchairs and shopping carts Examine and properly tag property being brought into the stores including personal property, equipment for service, and firearms Watch facilities and parking areas on foot. Direct traffic during special events or heavy customer traffic, while enforcing parking regulations Make regularly scheduled floor and exterior walks to ensure the safety and security of the customers and facility Complete monthly reports on safe or non-safe practices found on the sales floor or backstocks First Responder Help customers and staff with vehicle break-downs and lock-outs and retrieve shopping carts from parking areas React as necessary and assist in handling any situations – shoplifting, medical emergencies, and inclement weather Ability to work assigned schedules which may include varied hours, evenings, weekends, and holidays. Requirements: Customer Service Genuinely and consistently treat co-workers, customers, and business partners like they are the most important person including eye contact, a smile, and a genuine “Thank you” Culture Approach daily tasks, projects, and follow-up communication with energy and a sense of urgency Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact Show respect and appreciation for others and Scheels Arrive to work and meetings 10 minutes early Team Mentality Genuine interest and action in helping others before yourself, regardless of recognition or reward Teach-ability Consistent eagerness to listen, learn, apply knowledge, and accept critical feedback Ability to adapt to a changing work environment Ability to apply concepts of basic math, grammar, punctuation, and spelling Dress Code Meets Scheels dress and grooming expectations in support of a professional, clean, and welcoming environment for customers, co-workers, and business partners Efficiency Demonstrate pride and ownership of their work while meeting expected deadlines Education & Experience: High School Diploma/GED College graduate preferred Proven track record of strong communication and organization skills Preference for candidates with prior Loss prevention (2-3 years) Currently certified or willing to become certified in CPR and OC (Oleoresin Capsicum aka pepper spray) foam deployment Schedule Ability to work nights, weekends, and/or early morning hours based on business needs. Physical Requirements/Lifting Requirements: Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation. Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties to minimize the risk of injury. Schedule: Typically scheduled 1-2 nights/week (5:00pm-9:00pm) and must be available two weekends per month - with varied shifts during out business hours of: 9:30am-9:00pm Monday-Friday, 9:00am-7:00pm Saturday & 11:00am-6:00pm Sunday. Schedule may include varied hours, evenings, weekends and holidays. Average Hours: 15-25 Hours/Week. Benefits: To see a full list of benefit offerings from Scheels, visit scheels.com/careers. EQUAL EMPLOYMENT OPPORTUNITY Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, and/or expression, genetic information, marital status, status concerning public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.