Reconditioning Center Service Runner

Walser Automotive Group

For more than 70 years, Walser Automotive Group has put people first: our customers, our employees, and our communities. As a family-owned, family-run company, we've grown to 29 dealerships representing 26 brands across Minnesota, Kansas, and Illinois.

We lead with innovation, technology, and a promise to deliver an exceptional experience every time.

And your work here matters: a portion of every vehicle sold and serviced supports the Walser Foundation, investing in schools, nonprofits, and workforce programs in our communities.

At Walser, success starts with people. Join us to build a career where you can grow, belong, and make a real impact.

Compensation: $20/HR

What You'll Do:

• Motivate, counsel and monitor the performance of all department staff; performance evaluations, PIPs, disciplinary actions, professional development / promotions, pay evaluations and terminations. Monitor work schedules and time off requests.
• Coordinate with the Recruiting Department to interview and hire department staff
• Ensure that any employee relations issues or concerns are addressed and escalated to HR when necessary
• Train and manage staff in company policies and ensure adherence to all company policies
• Lead by example and be an advocate for staff
• Perform daily, weekly and monthly tracking of technician productivity
• ADP knowledge and ability to process invoices
• Oversee and monitor technician dispatching to assure the correct operation of the computer system
• Ensure work RO's get designated to the appropriate technician based on the technician's capabilities (i.e. Lube Tech completes Lube work, Journeyman completes more complex diagnostic/repair work)
• Ability to provide answers to the stores' technical questions regarding vehicle needs
• Remain current on new models and product improvements including warranty coverage, extensions, etc.
• Manage and work the Service Advisor desk as needed
• Ensure Walser service processes and practices are up to date and followed by employees
• Perform quality control checks on completed mechanical work
• Ensure that the service drive area is kept clean at all times
• Monitor and assist in the implementation of company initiatives, legal compliance, and cascading company communications
• Follow all company safety policies and procedures and protect company assets
• Must wear safety eyewear at all times when in Recon warehouse service departments
• Must wear hard-toed shoes and slip resistant footwear in when in Recon warehouse service departments
• All other duties, tasks and/or projects as assigned • Uphold Walser's Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded

What You Bring:

• Must be at least 18 years of age
• Must have a valid driver's license and acceptable driving record
• Five plus years previous experience in working in a service department with service writing
• Post-secondary education preferred or equivalent work and education experience
• Proven ability to mentor and lead others
• Prior supervisory or management experience a plus
• ADP experience strongly preferred
• Ability to be on feet for extended periods of time and to lift up to 50 pounds

What's In It For You?

• Paid Time Off (PTO) – Take time to relax, spend with family, or enjoy personal time away
• Career Growth & Opportunity for Advancement We promote from within and provide clear career paths, mentorship, and opportunities to develop and grow your career.
• Fertility & Adoption Assistance: Receive up to $10,000 in financial assistance for fertility treatments and adoption expenses.
• Comprehensive Health Benefits: Enjoy medical, dental, and vision coverage, plus access to HSA and FSA plans to help manage healthcare costs. Access to Blue Cross Blue Shield medical coverage and access to additional wellness benefits.
• Life Insurance & 401(k) with Employer Match: Plan for your future with company-paid life insurance and a 401(k) program that includes an employer match.
• Employee Discounts: Enjoy exclusive employee discounts across products and services.
• Employee Resource Groups: Connect, learn, and grow with our inclusive Employee Resource Groups, including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser.
• Community Involvement: Make an impact through volunteer opportunities with the Walser Foundation, supporting local causes and giving back to the communities we serve.
• Employee Assistance Program (EAP): Support for personal and professional challenges
• Referral Program: Earn referral bonuses for referring talented candidates

Apply today and help drive operational excellence at Walser Automotive Group!

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.